Bartender Not Responding When Opening And Printing Labels?
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Hi, Newbie:
1) The crash happen on printing to specific printers or printing specific labels or print any lables will crash??
2) Do you use Seagull printer driver? If not, please follow the attached clean-reinstall printer driver to see if the problems are resolved.
3) If the problems still persist, you can send the labels to asiatech@seagullscientific.com, I will work further with you. You can also consider to reinstall Bartender as the last resort.
** In Bartender 9.4, when you reopen Bartender, Bartender will ask you if you want to restore the labels or discard the labels if Bartender has not been closed properly last time.0 -
[attachment=85:clean re-install.doc] 0 -
Normally a BarTender print job will take a fraction of a second to a number of seconds (depending on the size of the print request) to generate a print job which is then spooled to the Windows print manager. Once the print job is spooled, full control should be returned to the user to carry on doing other stuff with BarTender.
Perhaps in the "Advanced" properties of the selected printer driver it is set to print directly to the printer and not to be spooled?0 -
[quote name='Susan C - Seagull Support' timestamp='1324462264' post='1389']
Hi, Newbie:
1) The crash happen on printing to specific printers or printing specific labels or print any lables will crash??
2) Do you use Seagull printer driver? If not, please follow the attached clean-reinstall printer driver to see if the problems are resolved.
3) If the problems still persist, you can send the labels to asiatech@seagullscientific.com, I will work further with you. You can also consider to reinstall Bartender as the last resort.
** In Bartender 9.4, when you reopen Bartender, Bartender will ask you if you want to restore the labels or discard the labels if Bartender has not been closed properly last time.
[/quote]
HI THANKS FOR THE REPLY IT SEEMS TO HAPPEN ON RANDOM LABELS AND AT RANDOM TIMES, I COULD OPEN THE LABEL THE FOLLOWING DAY AND IT WILL WORK PERFECTLY.
I AGREE THAT NORMALY WHEN YOU REOPEN BARTENDER IT SHOULD OFFER YOU TO OPEN SOME OF YOUR PREVIOUS LABELS.HOWEVER IN THIS INSTANCE I CAN SAVE THE LABELS THEN GO ON TO OPEN ANOTHER LABEL WHICH WILL CAUSE BARTENDER TO NOT RESPOND CAUSING ME TO USE TASK MANAGER TO CLOSE IT. I THEN REOPEN BARTENDER AND ALTHOUGH I HAVE SAVED THE LABEL PREVIOUSLY TO THE CRASH IT WONT HAVE PICKED THE LABEL JUST SAVED?
I AM GOING TO SPEAK TO MY IT SUPPORT WITH SOME OF THE ABOVE SUJESTIONS AND HOPEFULLY RESOLVE THE PROBLEM I WILL POST THE RESULTS.0 -
YESTERDAY WE DOWLOADED THE SERVICE PACK SR3 FOR BARTENDER 9.4 THIS WORKED OK FOR A TIME.I HAVE OPENED BARTENDER TODAY AND CARNT PRINT ANYTHING BECAUSE BARTENDER IS SAYING
YOUR 30 DAY TRIAL PERIOD FOR MORE POWERFULL EDITIONS HAS EXPIRED etc etc.... SEE ATACHED.
WE UNINSTALED AND DEACTIVATED BARTENDER AND HAVE RESTARTED MY PY PC AND REINSTALED BARTENDER AND REACTIVATED IT ONLY TO FIND I AM HAVING THE SAME POP UP-YOUR 30 DAY TRIAL .........etc I AM NOW UNABLE TO DO ANT PRINTING.
[attachment=87:Capture.PNG]0 -
I trust that the software is activated? Check this via the "Help>About" menu item. Which edition of BarTender are you running?
Could it be that you have some trial features in use, either in the label format of the application itself. A common error is to enable the print job logging to either the system database or text file, which are Automation and Enterprise Automation features only. Check this via the "Administer>Log setup" menu item.
The below training video goes through the de-selection of trial features in greater detail.
http://www.seagullscientific.com/aspx/training-video-(removing-trial-features).aspx0 -
Hi i have done the above including a complete clean re-instalation of bartender with the service pack updates ie 9.4SR3 and installed the updated printer drivers, i dont have the issue of running any trial feautures anymore, however it still crashes on a regular basis(it crashes at random times whilst performing various tasks)and is very slow when importing tiff images from our server.
it also crashes when trying to open files from the startup dialog box when opened the following day?
does anyone have any ideas on how i can sort this out?i am currently using windows 7
i also use bartender 9.4SR3 on a windows xp computer with the old printer drivers and this works perfectly, do you think the problem mite be with windows 7?or the way the pc is setup with the server?
Below is the information that windows shows with error report any help will be much appreciated as i have had problems for a few months now im sure its proably something small.
Problem signature:
Problem Event Name: APPCRASH
Application Name: bartend.exe
Application Version: 9.40.2781.2652
Application Timestamp: 4e28b8db
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: e0434f4d
Exception Offset: 0000b9bc0 -
I think we'll need to look into this in more detail. In BarTender select the "Help>Send Information to Support" menu item and follow the wizard for sending all technical details to us to take a look at. Post a reply to the forum to let me know when you have done this and I can then take a look at what you've sent us. Something clearly seems to be wrong, but trying to work that out in the forum isn't going to be too easy without you sharing potentially confidential information publicly.
This could well be a corrupted install of BarTender, driver or Windows component issue, but we'll need to do some digging.0 -
[quote name='Ian C - Seagull Support' timestamp='1328718530' post='1681']
I think we'll need to look into this in more detail. In BarTender select the "Help>Send Information to Support" menu item and follow the wizard for sending all technical details to us to take a look at. Post a reply to the forum to let me know when you have done this and I can then take a look at what you've sent us. Something clearly seems to be wrong, but trying to work that out in the forum isn't going to be too easy without you sharing potentially confidential information publicly.
This could well be a corrupted install of BarTender, driver or Windows component issue, but we'll need to do some digging.
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Hi ian,
We have followed the above and sent the tech detail's this morning.0 -
Thanks, we've got your files and are taking a look at it. We'll get back to you by email soon.
I'll update here with the solution once we figure it out.0 -
HI,
I'M HAVING EXACTLY THE SAME PROBLEM AS THE FIRST POST. THE PROGRAM RUNS OK TILL I TRY TO OPEN A LABEL THAT WAS CREATED ON ANOTHER COMPUTER. THEN, THE PROGRAMS HANGS ON THINKING AND NEVER OPENS THE LABEL. ALSO IF I TRY TO SELECT A PRINTER, IT DOES THE SAME. I'M RUNING 9.4 PRO ON WINDOWS 7. I'LL BE WAITING FOR YOUR ANSWER. THANKS!0 -
I FORGOT TO MENTION THAT THE SOFTWARE IS FULLY ACTIVATED. THANKS IN ADVANCE.[attachment=382:Not Responding.png] 0 -
*Please try not to write in FULL CAPS as it's not very good web etiquette.
ARM GROUP - I suggest you get in touch with our regional office for your area to begin a regular technical support process.
http://www.bartenderbarcodesoftware.com/label-software/contact_us.aspx
Technical support is free to our registered end-users of qualifying versions.1 -
Hello,
Does anyone know what the solution to this issue was? I have the same issues with my Bartender, and I have the same version as the above user.
Print Preview will not function properly (just loops back to the normal view)
Attempting to print to any label printer will result in Bartender crashing with the following message. Please note this only seems to happen with label formats that have Database fields. Formats with only Screen Data fields function normally. This issue does not occur for my co-workers and they use the same version and formats.
Problem
signature:Problem Event Name: APPCRASH
Application Name: bartend.exe
Application Version: 9.40.2781.2652
Application Timestamp: 4e28b8db
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18847
Fault Module Timestamp: 554d7b00
Exception Code: e06d7363
Exception Offset: 0000812f
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any assistance will be greatly appreciated. Thank you!
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Prometheus: The error message doesn't really tell us much beyond that BarTender crashed. For more accurate analysis you'd need to send a dump file to tech-support. However, with that said it's often more profitable to fault find the issue. Question, what type of database is the document connected to and where is it located?
From the error message I see that you're not using the latest service release for BarTender v9.40 so before anything else I'd recommend that you update to the latest:
http://www.seagullscientific.com/support/service-releases-legacy-versions/v94/
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Prometheus: The error message doesn't really tell us much beyond that BarTender crashed. For more accurate analysis you'd need to send a dump file to tech-support. However, with that said it's often more profitable to fault find the issue. Question, what type of database is the document connected to and where is it located?
From the error message I see that you're not using the latest service release for BarTender v9.40 so before anything else I'd recommend that you update to the latest:
http://www.seagullscientific.com/support/service-releases-legacy-versions/v94/
Hi Ian,
I did send out a service ticket through "Send Information to Support" part of Bartender. Have yet to be contacted by anyone yet though. We use Bartender Enterprise 9.4 SR3 in our organization and won't be upgrading until after SAP integration. Over 20 other users are not experiencing the issues I am currently, which makes me think the issue is isolated to my computer, or more specifically, my installation of Bartender -- which may be corrupted to some degree. Various virus/malware scans did not find anything either.
Database fields are linked to a few different locations and programs (such as MS Access, or image files on network drives).
Thank you.
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Did the BarTender message log turn up anything? Yes it is likely to be something about your PC and certainly reinstalling BarTender and/or the printer drivers is one thing to try. However, I'd advise you find out what the problem is first before you go about trying to fix it.
Contacting support by email might well elicit a more prompt response: http://www.seagullscientific.com/support/technical-support/ Note that I'm not part of technical support myself.
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Did the BarTender message log turn up anything? Yes it is likely to be something about your PC and certainly reinstalling BarTender and/or the printer drivers is one thing to try. However, I'd advise you find out what the problem is first before you go about trying to fix it.
Contacting support by email might well elicit a more prompt response: http://www.seagullscientific.com/support/technical-support/ Note that I'm not part of technical support myself.
After many different approaches at fixing the aforementioned issues... it was remedied by our IT department remapping the network drive that houses our .mdb files that the Database fields are referencing. Just wanted to give an update if anyone else was to run across this issue.
Thanks for your help on this Ian.
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This article explains how to resolve the BarTender issue that prevents the ‘Print Preview’ from working.
Symptoms
When trying to print or execute a print preview of a BarTender label from the BarTender client application (i.e. the label design software), BarTender ‘blinks’ (screen quickly flashes) with no print dialog or preview.
Explanation
BarTender is having a problem rendering the label at print time. Basically, I have also faced this issue on erp for small businesses and related things at first. In the situation that prompted this article, the BarTender label file had been linked to a SQL database in the previous revision of the label. Although the database connection has been removed, Data Source links still existed that called out for the missing database connection.
Solution
Removing these legacy database links allowed the BarTender to print and print preview functions to work again.
BarTender has a feature that allows users to determine where the database fields are being used in the label.
- Open BarTender
- Open the label in question
- Select View/Database Field Names
You can also check -
If you use Seagull Scientific’s BarTender label program, you might have come across this little problem.
Someone sends you a label file, but when you start up BarTender and try to open the file, you get the error message that tells you the label was made in a newer version of the program and you can’t use it on your ancient installed version.
Instant frustration, especially when you need to get going with printing that label fast.
Not to worry though – there is a simple workaround!
BarTender has a very helpful feature that lets you save a file in any BarTender version, way back to Version 6.1 – before most of us were born I suspect. To use this, just click on Save As in the File menu and choose the appropriate version number in the File Type drop down.
Now, I know what you’re thinking “David this is all very well, but I can’t open the file, let alone save it!”
Keep cool – there are two courses of action you can take:
- Contact the person who sent you the original file, let them know the version of BarTender you have and ask them to save it for you in your version.
- If you can’t have the sender do it for you, just head over to the Seagull Scientific website and download the trial of the current BarTender release. This will allow you to open your label file and save it in the version you need. Best to do this on a different computer to the one you use BarTender on – the trial version will overwrite the original install which is not good (I’m sure this wasn’t the case in the past!)
The only thing to be careful of is that there is a danger of losing features on your label if the original was using features that were not available at the time your installed version was produced. If that happens, we’ll be happy to help you with an upgrade!
Hope this article helps everyone properly.
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