V10 Crashing/stalling Follow
Hey everyone. This may be a BarTender or Commander issue so this forum got the short straw.
We have been running BarTender for about 7 years now and though we've had various issues throughout the life of our install, we are currently running on a stable 9.01 platform. We sometimes run into memory leak situations where we need to reboot, but thankfully those are only on really busy days and for the most part, a nightly reboot suffices.
Our implementation uses flat files dropped on a linux box with Commander polling every 1/4 of a second. We have about 10 - 12 BarTender processes running with single processes dedicated to specific printers so that we can enforce a print order and a group of 5 that service all ancillary printers where print order is not an issue.
We are working on implementing a 10.x install under vmWare Windows Server 2003 R2 32 bit (same as our 9.01 install) and have found a few issues that are causing us some concern. The scenario is we have 83 .btw files that we drop into a folder for processing so that we can gauge printer performance. We have an OkiData B6300 with HPLaserJet 6P driver, an OkiData B6500 that we've used with the HP LaserJet 6P and the OkiData B6500 PS driver, and a Ricoh SP5210DN also using the HP LaserJet 6P driver.
1) The first problem is that Commander appears to stop processing files after a bit and this causes the printer to pause for about 15 - 20 seconds 9 times out of 10 and this drives our ppm down. Commander appears to magically wake up after this pause and finish processing the files.
2) The second problem is that the system just up and freezes sometimes on this drop of files and reboots itself.
We are increasing the HEAP for the commander processes to 1024 but wanted to get this topic opened up to see if anyone has suggestions or ideas of what could be causing the problem. We are also going down the route of a Windows Server 2008 64 Bit as well.
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