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Commander Not Sending All Print Jobs To Bartender

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6 comments

  • Avatar
    Domingo Rodriguez
    Moderator
    This problem could indicate an issue with the non-interactive Windows Desktop Heap. If you continue to have this problem, (even with BT v10.0) I suggest you get in contact with our technical support department by email. Switching Commander to run as an application and test for some days would be a good suggestion, but as the problem does not appear every day, it might take some time before you realize if the problem only appears when Commander is running as a system service.
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    Legacy Poster

    Did you ever get this issue resolved.. I am having the exact same issue

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  • Avatar
    Domingo Rodriguez
    Moderator

    A good start would be to start Commander as an application rather than as a service and test for some days. Will the issue then still appear? Downloading the latest Seagull drivers for your thermal printers and updating BarTender to it's latest available service release (for your version) is also advisable.

     

    You can contact technical support at

    http://www.bartenderbarcodesoftware.com/label-software/technical-support.aspx#contact

     

    If you prefer, you can attach your Commander task list file, trigger files and BT documents to this topic.

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    Legacy Poster

    I had the same issue with 10.0 sr1. Since switching to run Commander as an application, now I cannot switch back to run as a service! All controls are greyed out. Waiting for a server re-install of Bartender to see if that works. LOL

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  • Avatar
    Canguita

    Hello,

     

    Please browse to your Windows Service List and check if Commander Service is running or is stopped. If it's stopped so please try to restart it.

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  • Avatar
    Domingo Rodriguez
    Moderator

    Make sure as well to install the latest service release for BT v10.0 when you do the re-install:

    http://www.bartenderbarcodesoftware.com/label-software/fixes_100.aspx

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