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Commander Issues - Starting And Stopping Detection

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5 comments

  • Avatar
    Ian Cummings
    Moderator

    1. Check that the License Server is detecting the hardware key okay and the BarTender is getting printer licensing from it.

     

    2. Use the Commander trouble shooter at the below link to fault find your issue:

     

    http://seagullscientific.invisionzone.com/index.php?/topic/55-commander-troubleshooting/

     

    This could well be a non-interactive desktop heap issue.  If it runs well as an application then this would point to that being the case.

     

    3. You might want to try recreating the task list from scratch.

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  • Avatar
    Legacy Poster

    Thanks for the reply. The license server is working fine. I looked at the commander troubleshooter. The only issue that I think it coult be is the heap issue like you said. I have increased the heap size to 1024 from 512. Hopefully when I get a chance to restart it, it will fix the problem. I will keep you posted.

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  • Avatar
    Legacy Poster

    Rebooted after the heap size change. Still no luck. Heap size is 1024 and the software still fails. This is getting frustrating. I think our last resort is to try and rebuild the task list. This will be a daunting task as there are over 100 active tasks in there right now. Any other ideas would be appreciated.

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  • Avatar
    Legacy Poster

    After trying some more things I created a new list. I added just one task to the list, hit start and stop multiple times (probably around 10) and that when it locked up. I don't know if that helps. Is there a guide to completely (registry and all) remove commander? maybe a fresh install will fix our issues. We have re installed commanded multiple times already.

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  • Avatar
    Ian Cummings
    Moderator

    You never answered the question with regards to running Commander as an application as opposed to a service.  Does it run better/correctly when running as an application or not?

     

    What OS are you running this on?

     

    Are you using Seagull printer drivers for thermal printers?  If so, what version are they?  Check this via the driver properties under the "About" tab.

     

    If do try a reinstall, first do a full uninstall of the BarTender software, then delete any residual files in the "C:\Program Files\Seagull\BarTender" and "C:\Documents and Settings\All Users\Application Data\Seagull\BarTender" folders, and delete these registry keys from the system registry using Regedit:

     

    HKEY_CURRENT_USER\Software\Seagull Scientific

    HKEY_LOCAL_MACHINE\SOFTWARE\Seagull Scientific

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