Commander As Aservice #3300 Error

Legacy Poster

• July 19, 2016 10:30

HI All,

I have been using commander as an application for a while and it was working very nice 

I set the file and folder locations so that it starts at the place where i create lables

now i had to use the commander as a service because of the pc restarting and as application needs to be opened manually

when i used the as service functionality the labels are not printed although I changed the folders as i said before but error 

 

"2016-07-19    13:02:37    3300    Error    File    OK    C:\Windows\system32\lot_label.btw    Cannot find the above file.  Please verify that the correct path and file name are given."

appears when i tried to put the label in this place it gave me another error

"2016-07-19    12:56:10    3300    Error    File    OK    C:\Program Files (x86)\Seagull\BarTender Suite\lot_label.btw    Cannot find the above file.  Please verify that the correct path and file name are given."

 

then when i put it there then it's ok and it prints how can i make him look at my bartender path without using these windows paths?

 

appericiate your help

 

Thanks

BR

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• 

  Ian Cummings

  Moderator

  ★ BarTender Hero ★

  • July 20, 2016 13:56

  Where are the BTW files located - somewhere in a user profile perhaps, or maybe a network folder?  Are you specifying the path to where the BTW files are located?  Maybe if you change the logon details for the Commander service to be that which you were using for Commander as an application all will work okay.

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• 

  Stephanie Foley

  ★ BarTender Hero ★

  • January 03, 2018 18:22

  Hello:

  I have been using Commander as a service for about a year now but as of yesterday, late morning it stopped working!  I am able to print straight from Bartender and it prints when commander is changed to run as application.  I do not believe anything would have changed from Friday to Tuesday (Holiday weekend) OR that the new year would have anything to do with it?  

  Could I be missing an update?  Please advise as its not efficient to keep Commander running as an application, for us.

  Thank you,

  Stephanie

   

   

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• 

  Ian Cummings

  Moderator

  ★ BarTender Hero ★

  • January 08, 2018 12:16

  Stephanie: I guess you will need to modify the BarTender command handler setup so that the BarTender print engines are running under a specific user account that has the needed permissions.  Note that you might already have this setup, yet the password recently changed for the user thus breaking the configuration.

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  Stephanie Foley

  ★ BarTender Hero ★

  • January 08, 2018 14:46

  Ok, looks like that is going to work.  Our passwords did not change but I set up the commander handler to use the admin user/password and so far so good!  Thank you!!

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