Not Able To Connect To Oracle Database Follow

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I am facing an issue where I am not able to connect to an Oracle database from bartender enterprise automation tool. I am able to connect to that database using other DB tools ( like TOAD, SQL Plus etc. ). I am getting ORA-03113 end-of-file on communication channel" error. Though I double checked, the DB is reachable from other tools. Any pointers please ?

 

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Any help any one? Please let me know if you need more details. I have uploaded the screenshot of the error which I get.

 

[attachment=1852:Bartender Error.png]

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