No Permission To Access Database Follow

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Hi,

wondering if you can help with an issue connecting to an Excel spread sheet i am getting error "#3246 Bartender does not have permission to access the database"

 

i have been through some of the previous forum answers and found a fix that included changing the permissions in the Bartender system services. however when i went on site to the customer (we are a reseller) the service doesn't seem to be installed.

 

Can this be installed seperately?

 

Also they are using a remote session to access bartender from a server, from 2 different locations the Excel spreadsheet is located on a shared drive.

 

Edition: Professional
Version: 10.1 SR4
Build: 2961
Activation Status: Activated
 
i can forward on a copy of the spread sheet if needed.

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Ian Cummings
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Excel allows only a single user/application at the same time.  This article should be helpful to you: https://support.seagullscientific.com/hc/en-us/articles/217162148-Troubleshooting-Excel-and-BarTender

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thanks i will be in touch if i cant resolve the issue.

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