Print Station Error Message 3345 Follow

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Why would print station produce an error message 3345? The file is stored in a network location with read only access.

 

In order to test this issue, I saved a copy of the file in a backup location and set the user to have read/write access to the original.  After printing a label using print station, I noted that the file time stamp changed.   . I reviewed the new label file created by print station.  It appears to be to saving the print quantity.  I observed, the next time we attempted to print, the print quantity defaulted to the quantity selected from the last print using print station and this label.

 

Since I do not want print station to make changes to files/labels and this user group to have read only access to the folder containing labels, How do I resolve this issue.  

 

I have attached a copy of the label/file with the sql login password removed and a pdf with details regarding this issue 

 

Thanks

 

Steve

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Ian Cummings
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In the document level VB script, via "File>Document Options" you have some code that conditionally changes the Y position of an object.  It is this change in object position that prompt the document save question.

 

If Field("vr_xAjacsShipLabels.AlternateID") = "" then
    Format.Objects("Text 7").Y = 1.396
Else
    Format.Objects("Text 7").Y = 1.563
End If
 
Have you considered printing via the Print Station companion application instead?
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I am print the document using "Print Station" application.  That is why I am confused by the "save changes" prompt that the print stations application is presenting to the user.  

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I tested removing the code, unchecking "Use VB Scripting" form the Bartender Document Options - VB Scripting Tab.  The 3345 prompt is still displayed when the user has "Read Only" access to the Bartender Label files.  When I give the user RW access to the bartender label files, the "Print Stations" application saves a change to the file which I observed by noting the timestamp on the file.   

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Attached are two files that help demonstrate this issue.  The first is the label file with one text field only.  The second is a video that demonstrates the "Print Station" application saving a change to the file without prompting the user.  Note the timestamp of the file. This only occurs when you change the print quantity.  If the folder with the labels is set to "Read Only" the user will receive the 3345 error message.  In the case of the video, the user has full RW access to the folder and thus, the file changes without prompting the user.  I do not want "Print Station" to make ANY changes to a label file. How do I disable this functionality in Print Station? 

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Ian Cummings
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Hmmm, yes it looks like we're doing a partial save on the document file to update the default print quantity.  There is no option to disable this behaviour in Print Station.  Can you tell me why in particular a partial update of the document is a problem?  In BarTender have you tried adjusting the application message #3345 so that the dialog warning is disabled?  Do this via the "Administer>Application message setup" menu item.

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IMHO, allowing Print Stations to save a file without prompting the user is not a good practice.  I only became aware of it when I moved the files to a shared folder with appropriate access rights.  It was my understanding, and I imagine that of most Print Station users, that Print Station was used to print the labels/files, not make changes, 

I would also highly recommend a warning to users who are storing these files on a shared volume with shadow copy services enabled. Unless appropriate accommodations are made, it could get messy. 

I located the files in a folder with appropriate access rights and removed the "check" on the Dialog (Interactive Use Only) for both the 1605 and 3345 Message.  The users who will regularly use Print Stations do not have write access rights to the folder and thus, Print Station will not produce excessive shadow copies of the files on the volume.  Disabling 1605 and 3345 for those users has eliminated the messages.

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Ian Cummings
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Print Station prints via the BarTender System Service.  Have you tried setting the user logon for the service to be of an elevated account that does have read/write permissions.  At least in this way Print Station can operate normally, but standard users will still be locked out when using BarTender directly.  I realise this doesn't address the shadow copy services issue.

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Ian Cummings
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Also, have you not considered using the Security Center functionality to lock down your users?

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Ian Cummings
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Concerning the need to update the document file when a change in print quantity is specified in Print Station: I have asked development to consider adding an option to just remember this value for the particular document in the Print Station session only, rather than writing to file so that it persists between sessions.

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Thanks for all post. I have no any idea about this!!!

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