Error 1401 Disabled Our Printers With No Resolution Follow
We have v10 with a 3 printer license. We were testing some other printers on our network for connectivity and driver setup etc, without knowing that in v10 if you do this it will automatically disable our other licensed printers (which we use on our production floor) with no ability to reset the licenses or enable them again.
I called support and he said I have to wait 7 days for the license server to reset before I can use those printers again. That was their answer. I guess if you go over seven print attempts it just stops allowing anything else to be printed on any other printer, period.
Does this make any sense for people that are actually using this for a business? In older versions we were only allowed our 3 printers, but you could change what printers were enabled when we wanted to make changes (or if someone accidentally chose another network printer and we went over our quota). It allowed some flexibility there in case configuration changes were necessary.
In v10 if someone attempts a test print to another printer, it automatically assigns itself a printer license and you don't have any control over it. If that's not the printer or driver you meant to use, too bad I guess?
Wondering if someone here might have any other solutions. I appreciate any help.
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