Print Counter Not Working Follow
We've just replaced an aging Windows XP Pro SP3 machine with a Windows 7 Pro SP1 machine. Both have a 32 bit architecture and are joined to the company domain.
We use a Toshiba TEC SX5 (B-SX5T-TS22-QM-R) label printer and have the latest (7.3) driver downloaded from the website here. The printer is connected using USB.
With the XP machine, the printer would display a count of the number of labels printed if we pressed the pause button. This was displayed in the upper right corner of the screen. The Windows 7 machine does not do that, that area of the screen is just blank. If I plug the XP machine back in using the same USB cable, the counter reappears just fine.
I've been through the printer settings and tried with bi-directional printing on and off, status monitoring on and off, and advanced print features on and off. Interesting, if I turn the status monitor on in the print settings it does report the correct printer status to the computer. This would be ok if it displayed the number of labels printed/left to print, but it doesn't.
Does anybody have any ideas for what to try next? Toshiba seem to be all out of ideas also.
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