"printing Default" Settings Reverting Follow
We have a lot of label printers in our environment, 100+. 99% of them are direct thermal printers and most of them are Zebra GK420d printers. However we have a couple of Intermec PM4i 203dpi printers which we use at one of our sites. All our printers use Seagull drivers, we don't use BarTender however - all our systems have their own printing methods. But we do have 2 Enterprise licenses for BarTender.
Recently we've gotten a problem with most of the Intermec PM4i printers, not all of them. They keep setting themselves to Thermal Transfer and since they're setup to be Direct Thermal they produce the error "out of ribbon" on the printers LED screen. The problem seems to be that all the Media settings under "Printing Defaults" on the Print Server keeps reverting to Thermal Transfer.
The default settings are shown in the image "reverted.png", this is the default setting it keeps reverting back to.
We want to either set it to choose the printer's settings, EasySet (best choice for us as we never fiddle with the internal settings of the printer after the initial setup).
The problem is when we choose this setting it reverts back to the settings on the first image. When you close the window and open it up again you can see that all settings are reverted back to their original setting. (image: what i would want 1.png)
So instead of using EasySet we try to set Direct Thermal, but it keeps reverting to Thermal Transfer. (image: what i would want 2.png)
We're currently not running the latest driver, I know that a normal first to say "update your drivers", however whenever one's printing environment grow larger than 100+ printers, updating drivers tend to be something that you'd rather wait with. We are running 7.2.0 as of now and I think 7.3.3 is the latest one.
- The problem is not native to all Intermec PM4i printers, only some of them behave this way.
- We can use the EasySet-setting on most printers, works for all the Zebra printers and some of the Intermec ones.
- There's no network related isusses that we know of, believe me we've looked at everything. The printers are using RAW 9100 for communication.
- This happens on multiple printer servers (all of them running either Microsoft Server 2008 or 2003).
Please sign in to leave a comment.