Bartender Printing A Duplicate Label In The Middle Of A Run Follow

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We're numbering carton labels for tracking purposes, and we've had an incident of two of the same number printing in the middle of a run. We wanted 435 labels, but 436 were printed, with 2 of 399. What could cause this? We have BarTender Professional 10.1 SR2

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Hello,

 

We're dealing the same issue.

We print production labels with serial numbers and sometimes in the middle of the run mentioned problem appears. For us it is impossible to find out that the duplicate label was printed.

Does somebody found a solution to avoid this? It is really major issue and it just can not happen.

We're using Bartender Professional 10.1 SR4.

 

Please let me know.

 

Thank you,

Tomas

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Ian Cummings
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This can have a few different causes depending on a few different factors such as how it's being printed, what is being printed, and what it is being printed to.  As a starting point do a full removal of the printer driver, reboot, and then install of the latest version of the driver.  Do a factory default reset of the printer just in case there is a glitch in memory.  If printing via automation, such as Commander, then increase the amount of memory for the Command handler processes.  One workaround is for you to disable the performance optimizations via the Print dialog, as this will help avoid the issue in the first place due to the simplification of printing.  Really you'll need to contact technical support to fault find these issues for you: http://www.seagullscientific.com/support/technical-support/

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Hi Ian,

 

thank you for answer.

 

I did some research on this problem and I found out that the duplicate label is printed only if some "error" during printing appears (e.g. few blank labels are missing or ribbon runs out or roll of blank labels run out and you need to change them). If this situation happens, the printer gets confused, doesn't know if the last label was printed correctly and print the last label again, just in case.

So finally what seems to me is that the problem is not software related, but it is the printer settings that are responsible for that - feature like "media fault recovery" should be turn off.

 

Now I have to check and find a solution how to turn this feature off. Hope it works!

 

Tomas

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