Printer License Exceeded

Austin Lim

• November 06, 2016 16:02

Hi Bartender Team,

I got message from the SLS message as below :

Date: Time: Message Number: 5201 Message Type: Warning Message Category: Licensing Response to Message: OK Message Body: Warning: Maximum printer count exceeded. 27 day(s) remain to correct this problem. Details: You are exceeding the maximum of 3 printer(s) that your BarTender license allows you to use within a 7-day period. To give you time to resolve this problem, BarTender will temporarily allow you to print to as many as 6 printers for up to 30 days. However, if you do not bring the number of printers used into compliance with your license within the next 27 day(s), BarTender will only be able to use your 3 most recently used printers. Alternatively, you can contact your reseller about purchasing a larger printer license. Printer License Information: Maximum Printer Count: 3 (per 7-day period; maximum printer count temporarily raised to 6) Printers Used: 4 (last 7 days) Printers Denied: 0 (last 7 days) Peak Printer Usage: 4 (per 7-day period in last 30 days)

 

But problem is I only use 2 barcode printer, not exceed than 3 printer, but install in client desktop is 4 desktop.

May I know is count by printer or desktop ?

So what is further step i need to do ?

 

 

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• 

  Jasper Wen

  Moderator

  ★ BarTender Hero ★

  • November 07, 2016 18:35

  Refer to our white paper about Automation and high edition for licensing.

  The automation and higher editions are licensed by printers. You are allow to install BarTender on multiple computers as long they have a network connection with the computer running License Server. I would first suggest going to the computer where License Server is installed and check the printers being licensed. It could be some users are printing to the wrong printer or printer driver installed incorrectly or multiple times.

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• 

  Dan Beuscher

  ★ BarTender Hero ★

  • July 12, 2018 18:01

  In my case, simply finding the SLS and stopping and restarting the printer license server resolved the issue and reset to the original printers I needed. Solved in 2 minutes.

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  Toby Elliott

  ★ BarTender Hero ★

  • July 05, 2024 11:03

  I have a similar issue.

   

  Sometimes after Windows Updates the Godex printer driver needs re-installing and I have to remove the device.

  This is then assigned a different USB Port number.

  This then stops me printing due to a license issue as the software states I have exceeded the number of printers

  I only ever have 1 printer.

  Seriously annoying and I cant remove the printer from the Admin and add a new one.

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