Kiaro 22.214.171.124 print driver causes BarTend.exe App error Follow
Am fighting a problem with printing through Bartender from a Kiaro printer using the Kiaro native 126.96.36.199 print driver. We are running BarTender 2016 R4.
Whenever a print request is received and processed through the BarTend.exe application a Windows app event error occurs:
Faulting application name: BarTend.exe, version: 188.8.131.5227, time stamp: 0x5955ac38
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x6328
Faulting application start time: 0x01d3b702b8033954
Faulting application path: D:\Program Files\Seagull\BarTender Suite\BarTend.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 004963b4-22f6-11e8-b6ef-005056811279
Although the app crash is logged, the actual label printing is successful however over time the server becomes unstable and starts experiencing virtual memory resource errors resulting in the eventual need to reboot the server. An alternative has been to run an automated script that restarts the BarTender Print Scheduler service every 15 minutes. Both of these band-aids obviously not a desirable or long-term fix.
Any suggestions are more than welcome.
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