Bartender delay in print with Integration builder Follow

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srihari kondur

Hi,

we are using Bartender 2016 automation version. When the file is in folder Bartender integration picks the file and change the file name to .DAT file. But to print to print spool it is taking upto 60 seconds. See the below log from the integration.

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Seb Atkins

Is the printer you are printing to installed directly on the server/pc or is it a shared printer from another machine? This could definitely cause some slow down.

Have you checked the available resources on the PC/Server? i find having the administration console open while trying to monitor these things can soon take up a lot of memory (i have seen this snowball up to 12GB when i have accidentally left the message log window open) which obviously then slows everything down.

I find if you open up the administration console and then go into the integration message log and close it down, when you re-open it it does keep a log of the history or maybe even try checking the SystemDB itself for the message log. this might give you a more accurate timescale of how long the jobs are taking to go through without the administration console eating up resources.

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srihari kondur


Hi Seb,

The printer is installed on the server. And I am using the option test integration. I did not open any console. I see the messages in the output section of the Test Integration.

Please see the attached screen shots.

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Seb Atkins

Looking at the screenshot it seems to be hanging when executing the bartender print command script.

I don't have much experience with the command scripts so correct me if i am wrong but on first glance it looks as though you are referring to the document and printer via UNC paths "\\GBOROSRV02" this would cause it to look for the document and printer over the network rather than locally on the server.

If the document and printer are installed on the server itself then i would use the true filesystem paths rather than UNC ones example "C:\Filepath\blah\B46.btw" and for the printer it would just be the printer name so "GBBT02"

Seb

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Charles Serwin

I was wondering if any resolution was found for this issue.  We have a similar issue in our company where there is now a huge delay between when Bartender processes the file and when it places the file in the print spooler queue.  It went from 2-3 seconds to well over 80 seconds.  I suspect it was caused internal to our company since two major Bartender systems have similar systems and starting having the issue at around the same time.

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