2019 R3 will not use date entered in user form. Follow

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Henrik Antonisen

After upgrading to 2019 R3 printstation , when I print a label with a date, that the user must enter, the date are not changed on the label. But if I preview the label and then prints it works every time.

 

Stays on 2016 R8 undtil new release ;-)

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Jasper Wen
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This seems like an issue that you should contact us at support so we can further assist you in investigating the issue. I went ahead and opened support ticket for you.

To start some general troubleshooting, I would suggest the following.

  • We would want to know the version of Windows, printer, and printer driver version that you are using.
  • Try printing directly through BarTender designer to see if the same issue occurs.
  • You may also try following our printing issue troubleshooter article here. Specifically, adjusting the performance optimizations and object print methods it mentions.
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Tobias Voegeli
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We are facing the same issue, is there a solution available yet?

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Peter Thane
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I have 2019 R4 installed and it works correctly. 

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Henrik Antonisen
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This seems to fix the issue:

 

  1. Open your label in BarTender Designer.
  2. At the top of the Editor, click on File -> Print.
  3. In the Print Dialog, near the top, select Performance.
  4. Remove all Printer Optimizations(remove the check marks).
  5. Click on Closeto apply the settings to the print dialog.
  6. Save your label and close it.

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