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Can not print file, Error Message #3650

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6 comments

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    Peter Thane

    Not sure. Have you got any conditional printing set or anything like that?

    0
  • Avatar
    Ekin Tertemiz

    I had the same error and it was related to having "Conditional Printing" set, such as Data Sources, that do not get any input through an Integration or something like that.

    0
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    Carel Jobsis

    Did anyone solve this problem? I'm getting this error message now.

    0
  • Avatar
    Xabier Clemente
    Moderator

    Hello Carel,

    Welcome to the BarTender Community Forums!

    Checking our internal knowledge base, some customers with a similar issue were able to resolve this it by following these steps:

    1. Make sure to specify the service account credentials for the BarTender Integration Service in Windows Services. Once done, restart the service to apply the changes.

    2. After setting the service account credentials, try printing several labels using the BarTender Integration Service.

    3. Next, deploy the Integration to the server while ensuring that the specified credentials are still in place.

    4. If needed, you can switch the BarTender Integration Service back to using the Local System account. Remember to restart the service after making this change.

    5. Test the Integration a few more times after reverting to the Local System account. Check if the labels are printing successfully.

    6. As an additional step, restart the server and conduct a few more tests. Try printing two different labels on two different printers. All tests should yield successful results.


    Hopefully, by following these steps, you should be able to configure the BarTender Integration Service with the appropriate credentials, deploy it, and successfully print labels using different printers on your server.

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    Carel Jobsis

    Thanks for your reply Xabier. For us it turned out to be a simple problem. In our previous print job with this template we had defined a range of records in our database to print. For the next print job, the defined range contained only blank entries, hence the error message. The fix was easy, we simply changed the defined range to include the records we wanted to print. But it was frustrating that the error message given really wasn't very helpful. We could have spent a lot of time following the technical instructions you shared without solving the problem.

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    Xabier Clemente
    Moderator

    Hi again Carel,

    Thank you for your response. I'm glad to hear that you were able to identify the issue and resolve it with a simple fix. It's unfortunate that the error message provided didn't offer much assistance in pinpointing the problem accurately. We apologize for any frustration or time wasted as a result.

    At Seagull Scientific, we strive to provide clear and helpful guidance to our customers, so we appreciate your feedback on this matter. Your input helps us improve our products and support resources to ensure a better experience for all our users.

    If you encounter any further challenges or have any questions in the future, please don't hesitate to reach out to our support team. We are here to assist you and provide the necessary guidance to ensure smooth and efficient printing experiences.

    We appreciate your understanding and look forward to serving you again in the future.

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