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Record picker opening groups when scrolling - have I found a bug or is this normal?

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5 comments

  • Avatar
    Peter Thane

    What are you wanting to show and select?

    Is it just a specific part from a specific customer?

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  • Avatar
    Robert Hetherington

    Hi Pete, 

    Many thanks for your reply.

    I am trying to setup the record picker so that the user can scroll through the list of grouped customers while they are in a minimized state. 

    Once the user has scrolled to the customer that they want to view they should be able to click to expand that customer to see the parts in relation to that customer. Then from there I will generate a label based on that part and customer.

    Everything seems to be working correctly in regards to the database setup however, when scrolling using the mouse or using the side bar, the recordpicker is automatically expanding all of the customer records which kind of defetes the objective.
    If navigating the record picker using the keyboard arrows though, the customer records dont automatically expand. 

    Additionally, when using the dropdown record picker, the records work as expected and don't automatically open when using the mouse scrollwheel. Ideally though I would prefer not to use the dropdown version. 

    I have tried looking through documentation and properties of the record picker but I can't seem to find anything to prevent the grouped gustomer records from auto expanding. ...am I missing something?

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  • Avatar
    Al Perez
    Moderator

    Hi Robert, thanks for your post!

    In order to reproduce this, the recordset has to have enough records that the Data Entry Form will produce a scrolling bar; if you don't have a scrolling bar, the customer groups won't open. While it doesn't necessarily seem like a bug, it's not the desired result.

    I'll go ahead and submit this as a request to improve on the feature. If you don't mind, I'll follow up with you via a technical support ticket. Thanks for bringing this up to our attention!

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  • Avatar
    Peter Thane

    As a workaround could you include a filter so that the users enter the customer ID so that the record picker would just display the information for that customer to scroll through?

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  • Avatar
    Robert Hetherington

    Many thanks for your replies, I'm glad it's not just me who had the issue then. If the dev team could implement this that would be fantastic! Thank you for your support Al.

    Pete, many thanks for your suggestion, in the end that is what I have done. Although not exactly what I was after it certainly works well enough for me to push it out to a live production environment. Thank you very much.



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