Error 3631 - Document Express Capability is Required to use this function Follow

Linda Brown

I am getting this error - it relates to some of the picture files I have stored, I think. I can't print a document because of it - but I can't find any information on this and what exactly it means to help me resolve.  Any info anyone has would be greatly appreciated.


Al Perez
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Hi Linda, thanks for your post! This is the first time I've heard of this error, we don't have an immediate answer, unfortunately. It would be best for you to open up a case with the Technical Support team at Get Support.

Make sure to include a copy of your label, images, and even a screenshot of the error message when you open your case. Thanks again!

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