Offset printer Follow
I have two Sato S84ex (609dpi) printers. An BT2019R3 integration watches for a btxml file to update the text fields, specify the btw file, and specify which printer to send the job. I have the text adjusted to the correct position on Printer B (left side of attached picture), but the text needs to move up about 0.5" to print in the correct location on Printer A (Right side of attached picture). I found two different places on the Sato's controller to adjust the offset, offset it in the print drivers, and physically moved the text location in the BTW file (I created a copy of the original BTW file that was intended to be used for both printers). While these can make the printer place the text in the correct position, they all move the position where the label stops, such that they will not peel onto the tamp head of the Label-Aire 3138-NV units the print engines are installed on. When I moved the text locations 0.5" up in the BTW file, I think the reason became apparent -- the text was being shifted beyond the margins of the label. Maybe I haven't found the correct configuration to offset yet. I have installed the latest Sato drivers provided by Bartender (2020.4), and the problem remains. How do I offset the text on printer A so both print in the same location? It isn't necessary, but if possible, I'd prefer to use the same BTW file for both. I'm only at the end customer's site today and tomorrow, so a fast response is greatly appreciated. Thanks
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