Bartender Cannot detect Printer Follow

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Dede Nurudin

We have an issue on bartender software which cannot detecting our new machine.

Likewise, our existing bartender software couldn't detect our new machine either.

Could you please help us fix the issue?

currently we are using the bartender version 2016 R8

 

 

2 comments

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Pete Thane
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BarTender should be able to access any printer that is installed on the PC or connected to it as a shared device across the network. Is the printer installed correctly in Control Panel on the PC? If so are you able to print to it via the driver either a Windows text print or if using a Seagull driver can you make it feed a blank plage from the Printer Properties, Tools > Action drop down and the Form Feed option. 

If you cannot print directly from the driver you will need to speak to your own IT team to resolve this first.

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Andrew Lai
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Hello Dede,

The printer may not have been properly installed. You can try reinstalling the printer driver by following this tutorial to see if this can help. Also, here are some related articles from our Knowledge Base that may be helpful in resolving this type of issue:

Troubleshooting printing problems
Common printing issues

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