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BarTender Designer 2021 error #2622 on Windows 10 Pro version 21H1

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10 comments

  • Avatar
    Peter Thane

    If you can get into Admin Console or if not from Task Manager, you may want to check all the BarTender services are running. I seem to recall seeing something like this a while ago and one of the services had stopped for some reason (there had been a recent Windows update)  and when it was restarted access was allowed again. I think it was the BarTender System Service in my instance.

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    Brent Shire

    I think you are onto something here.  Opened the services app and manually started BarTender System Service, as it was not running although startup type is set to automatic.  But after clicking Start, following error message appeared: Windows could not start BarTender System Service on Local Computer.  Error 1075: The dependency service does not exist or is marked for deletion.

    So I clicked on Properties for BarTender System Service, clicked the Dependencies tab, and the only service it is dependent on is Net.tcp Port Sharing Service.  So I checked that service and it is running.  What do I do now?  

    In terms of windows updates, I uninstalled all updates for the last month, rebooted, and problem still exists, same error.  Thinking about what has changed in last two weeks, I now wonder if the upgrade from Windows 10 Home to Windows 10 Pro has broken something?  After the upgrade, I then installed Hyper-V, VMware and VirtualBox, as I wanted to evaluate them.  Could the win pro upgrade or install of the virtual machine software programs be the cause?  If so, why and how?

     

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  • Avatar
    Brent Shire

    I just uninstalled the virtual machine software programs, rebooted, and sorry to say, problem has not been fixed.  The BarTender System Service will not start, it gets that error 1075.

    I don't want to revert back to windows 10 home.  Really want bartender to work on windows 10 pro version 21h1.

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  • Avatar
    Brent Shire

    I have just read the post Error 1075: Could not start BarTender System Service on local computer by Domingo Rodriguez.  I learnt that BarTender System service besides being dependent on net.tcp port sharing service, it is also dependent on Message Queueing and SQL Server (Bartender).  

    Message queueing is now installed and operational and now displays as a dependency under BarTender System Service.  The SQL Server (bartender) service is running, but is not listed as a dependency under BarTender System Service. When starting BarTender System Service, I still get the error 1075.  How do I get SQL Server (bartender) as a dependent?  SQL Server is installed and running.  Do I need to uninstall then re-install Bartender?

     
     
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  • Avatar
    Brent Shire

    All fixed.  I uninstalled BarTender then re-installed it, and now it opens.  

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  • Avatar
    Xabier Clemente
    Moderator

    Hi Brent!

    Thank you for sharing your troubleshooting process! We are glad to know you were able to reach a solution.

    For future reference, issues and errors related to security settings, such as error #2622, are delicate in nature and sometimes require drastic measures in order to solve them. However, I believe our technical experts should be able to help you solve this issue without the need to reinstall BarTender. If you have a Maintenance and Support contract active with us, I would recommend dropping us an email, chatting with us, or giving us a call. You can find all the options available to you on the Get Help support webpage.

    Again, thanks for sharing!

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  • Avatar
    Michelle Kibel

    Hello everyone, this is happening to us also now. And uninstalling and reinstalling did not worked.  It worked yesterday then it does not work today. Someone please help on what the issue could be.

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  • Avatar
    Dallas Baird

    This often occurs on my system.  Here are my usual strategies:

    1. Reboot the system

    2. If rebooting is not an option, restart the BarTender System Service

    3. Also try to remove the C:\ProgramData\Seagull Security\ folder

     

    Cheers, Dallas

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    Jorge Nicolás

    Hello every one,

    I uninstall Bartender, even using Windows Commands Prompt and re-install Bartender and work well one day. Then, the same popup show and Bartender never opened again. Somebody from support in spanish is helping me rigth now, but I need to solve this issue ASAP.

    Thanks for your help.

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  • Avatar
    Vincent Gallagher

    Hi Everyone,

    I have found a solution that worked for me for the "Bar Tender's security policy does not allow the specified user to perform this action" error.

    I encountered the same issues as described above. I checked the Windows Event Viewer - Windows Logs - Systems on the computer running BarTender and there were 3 errors relating to the issue, the 3 errors were related to the Net.TCP Port Sharing Service, which failed to Start and timed out. This in turn caused the BarTender System Service to time out or not respond.

    I googled the Net.TCP Port Sharing Service error, and it said that this service requires NET 3.5 to run.

    The solution is to open Control panel - Uninstall a Program - Turn Windows features on or off - under .NET Framework 3.5 turn on the WCF options.

    Then reboot the computer and open BarTender.


    On another computer which was also getting the BarTender permissions error, the WCF options were already turned on/activated.

    So, I turned off the WCF options under .NET 3.5, rebooted the computer, turned back on the WCF options under .NET 3.5, rebooted the computer again and BarTender then opened without errors.

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