Support Never Answers the Phone Follow 0 Chris Kautzman December 01, 2021 21:41 So far the support for the purchased product is horrible. Facebook Twitter LinkedIn 1 comments 0 Xabier Clemente Moderator ★ BarTender Hero ★ December 02, 2021 08:32 Comment actions Permalink Hi Chris,Thank you for reaching us on the BarTender Community Forums.We are sorry to hear your experience with us has been poor so far. There is also a call-back function you can make use of, which prevents waiting in the queue. We've also been looking at the call logs and it doesn't seem that hold-times were long for any of the calls we've received around that time frame. We would love to hear more details on the technical difficulties you had reaching us. We've noticed as well that you've also logged a support ticket with us and that you're currently in touch with our support team. We're happy to assist you via the channel you prefer, be it over the forums, or over the support ticket you've opened with us. Please sign in to leave a comment.