Zebra ZT411 and ZT510 not showing print counter. Follow

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Hey,

We already have checked zebra solution and counter is turned on. we already tried seagull driver instead of zebra one. what else I could try to fix it?

From notepad it shows nr as it is supposed to. from bartender there is a delay so if you print 5 pages it shows finally 4 of 5 but skips the first ones.

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Peter Thane
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Skips the first ones? Do you mean doesn't print the first labels or the LCD does not show the 1 of 5, 2 of 5, and 3 of 5 as it prints them as your title suggests? 

As it is showing the 4 of 5 then the file sounds to be correct and is using the internal counter of the printer, otherwise you would be seeing printing 1 of 1 X times instead where X is the number of copies. Never noticed there being a delay in this before but not something I would normally look at to be honest, but what happens if the printer is paused when you send down the print commands and then the paused released after a couple of seconds? 

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Viljar Soots
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Hey,

I asked some additional questions and it only shows nr when you use print preview first and then 1 of 5 then skips 2 and 3 and again shows 4 of 5. Unfortunately, printers are at the customer so I cannot make any testing by myself. Without preview it is not going to display the nr at all.

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Peter Thane
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If you look at the ZPL commands that are being sent to the printer it should some lines of code something like this

^A0N,51,69^SN1,1,Y^FS
^PQ5,0,1,Y

If it does then it looks to be a hardware issue as these commands are telling the printer to use it's inbuilt serialisation and printing routine. It could be worth returning the unit to factory defaults and testing it again. 

This option is enabled from here:

Without this ticked BarTender will send the label down five times with a print one of each command but the LCD would display printing 1 of 1 5 times.

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