Old Printer Name on New Print Server

Tomas Toth

• January 20, 2022 07:11

Hello all

Please advice

We are printing to the connected Zebra printer from the Print server named "A".

When moving the printer from old server "A" to the new server "B", also changed that in the integration, the print action in the Admin Console end in error due to Unavailable printer on server "A".

The printer is not existing on "A" any longer. It is changed onto "B", but it is still having the info somewhere and I cannot figure out where to change.

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• 

  Xabier Clemente

  Moderator

  ★ BarTender Hero ★

  • January 25, 2022 12:57

  Hi Tomas,
  
  Thank you for reaching us in the Community Forums!
  
  There are a few things we could try in order to fix this issue:
  
  

  • First, does the new printer share the same name the old printer had? Sometimes, depending on the environment's setup, this can lead to issues, such as the one you are mentioning. Changing the printer name to a new one is often the solution.
    
    
  • Have you tried redeploying the integration? If not, I would recommend going to the Administration Console's "Integrations" tab and redeploying the faulty integration again.
    
    
  • Finally, could you provide us with a screenshot of the error message? Even if they share the same message, oftentimes error codes can be different, so viewing the whole error message will be helpful to us.

  
  Thank you in advance.
  
  
  

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