Label Font Text no longer fits on label after going to Windows 10 Follow

0

5 comments

0
Avatar
Donald Rossi Jr.
Comment actions Permalink

Update:  Attached an older Zebra 110Xi4 203 dpi as a USB printer to the same PC running Windows 10 with the same Seagull 2018.3 print drivers. Brought up the same Bartender Designer with the label template  as above and it the label print out just fine. 

0
Avatar
Pete Thane
Comment actions Permalink

I was going to suggest that you check that you have installed the correct driver and if the 110 203dpi prints out correctly then it looks like you haven't done.

I would suggest removing the 600dpi version of the ZT610 and replace it with the 203dpi version. 

 

0
Avatar
Donald Rossi Jr.
Comment actions Permalink

Thanks Pete

I'll test that and see if it works but I cannot stay with 203.dpi. 

The 600 dpi drives of from Seagulls 2018.3 package   "did work under windows 7"   its just not working under windows 10  - for whatever reason( I just test the label on one of our "retired"  Zebra 110Xi4 to see if  one of *.btw labels would print under Windows 10).

 Higher resolution and newer Zebra ZT610 are required.

 

0
Avatar
Pete Thane
Comment actions Permalink

The printer driver you need to install is the correct one for the dpi of the printer itself. If it is printing correctly at 203dpi then that would suggest to me that this is the actual resolution of the printer. Try printing off a configuration label from the front panel of the device and see what that that shows for the resolution. 

You could also try creating a simple brand new label using one the Zebra fonts and see how that prints directly from BarTender and then adjust the font to Calibri and test it again. 

Windows 10 seems to throw up more permissions type issues than previous versions of Windows and it could be that this is what is happening here and the user account now has insufficient privileges to access the full driver settings. If you stop the Integration in Admin Console and then open it in Integration Builder and go into Test mode and see what happens from there. If this still causes the issue adjust the user credentials being used on the Print Document > Action tab to a full network admin account and retest. The default account this runs under is a local system account and this can cause issues accessing network locations and resources.

0
Avatar
Donald Rossi Jr.
Comment actions Permalink

Pete

As you surmised,  it was indeed  DPI issue  .  Two  years ago the older laboratory based based Zebra110Xi4 printers were replaced with ZebraZT610 that  "should have ALL been 600 dpi".  However, I was able to get and review the client's old  purchase requisitions and  discovered NOT all the ZebraZT610 printers ordered were 600 dpi,  a few were 300 dpi. 

Please sign in to leave a comment.