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System.NotImplementedException when calling BtEngine.Documents.CloseAll



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    Xabier Clemente

    Hi Ian,

    We thank you for reaching us via the Community Forums and reporting this issue.

    This might be related to a bug and we would benefit from having the whole picture so we can document it better. If you could, we would appreciate it if you opened a ticket with our Technical Services team. This way we might be able to document the environment and behavior, as well as the system logs, and in case this is in fact a bug, then we will have all the necessary documentation for the development team to patch the issue out in the next BarTender release.

     If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you.

    In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Numbers with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.

    Again, thank you for reporting this issue. :)

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    Ian Dyer

    Thanks for responding, Xabier. Support request submitted (#377851).


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