Connect a Marques BM1000 scale to the Bartender Follow

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I'm doing tests to connect a customer's Marques BM1000 scale to the Bartender he wants to buy, but I'm not able to. The scale is configured to use the Mettler protocol and the Mettler Toledo PS60 protocol is chosen for the bartender. When I carry out the connection test, they are communicating, the scale sends a message which includes the real value that is on the scale, but Bartenden cannot identify it and the net weight is always zero in the value. Can you help me?

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Xabier Clemente
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Hello Helder,

Thank you for reaching us via our Forums.

Perhaps the root issue is this scale being unlisted. Please refer to the BarTender Help System about adding unlisted scales and let us know if this did the trick. Also, please review the following articles as they might prove of use to you:

Let us know if there is anything else we can help you with.

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