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Clearing cache



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    Xabier Clemente

    Hello Jean,

    Thank you for reaching us via the BarTender Community Forums.

    If you lose the database connection for any reason, the BarTender System Service can cache the print job data until the connection is restored. While this option can minimize data loss if the database connection is disconnected and not immediately restored, the cached data can use a large amount of memory or even fill your hard drive.

    The first thing we would need to check in order to solve this issue is whether the Cache Options are enabled in your environment. Could access the BarTender Administration Console in the affected workstation and navigate to the System Database tab, then check if the "Cache Options" field is enabled?

    If it is, could you disable the field and monitor whether more files are being created or not?

    Thank you.

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    Tobias Erhart


    I have the same issue.

    In my case it's not possible to change the settings as described. What can I do if the database was not configured? (Screenshot is German, sorry)

    Are there other settings I can change to solve the problem?

    Thank you in andvance.


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