Client Install 2021 Unable To See Librarian Shortcut in Designer
We have a server installation and a number of client laptops with BarTender installed. The Clients align with the license server, but when we try to open an existing label design the Librarian Shortcut is missing for the File>Open Dialogue. If we run Admin Console on the local laptop, this then enables the shortcut to be seen, which is then lost when the machine is restarted, or users signs out. I don't want to permit admin access to the desigier group. Is there a step missing from the installation?
-
Hello Martyn,
Welcome to the BarTender Community!
That is odd behavior; we've tested the User Permissions on one of our client lab machines, and as long as "Run", "Edit Files" and "Open Published Files" permissions are allowed locally, clients should have no issue accessing the Librarian Shortcut in BarTender Designer 2021 (even after restarting said client):
Could you tell us if these permissions are checked for your client's users? If not, we would recommend you create these permissions for said users, as these are the minimum required for the shortcut to be available.
Also, what BarTender version, edition, and service release are you running? We are not aware of any bugs related to this shortcut with any service release on BarTender 2021, still, we would recommend updating your machines to the latest BarTender 2021 service release and checking if this solves the issue. You can find our latest BarTender 2021 revision here.
I hope this helps and feel free to reach us again if you have further questions!0 -
We have setup the users as members of AD groups relevant to their roles, but intermittently the Librarian icon disappears.
Thanks
Martyn
0 -
Not very helpful but I remember seeing something similar on a customer's site some time ago. I think this was resolved after updating to the latest service release but I cant be sure (even after a trawl through my old emails).
As you do not want to add these users to the Design group, have you tried making these users use Print Station rather than Designer to print and if so does the Librarian folder disappear from there too?
0 -
Hi Peter, The users are added to the designer ad group, which in turn has access to the designer features.
Appreciate the upgrade comment and will pursue this avenue when appropriate for our timings.
Thanks
Martyn
0
Please sign in to leave a comment.
Comments
4 comments