the label is sent to wrong printer name
the print option on integration is set to printer H51A, but the output is sent to another printer J50 wrongly.
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Hi Raymond,
Thank you for reaching us via the BarTender Community Forums!
We have an article regarding this topic; we would suggest reviewing it as it offers some action plans to redirect the labels to the correct printer:
Integration Prints are Sent to the Wrong Printer
I hope this helps!0 -
Hi Xabier
I reviewed an article you provided, but it seems it can't help. let me explain a bit more
when I try to print an label, sometime it sent to the correct printer, sometime it sent to another printer. the reprint are just within a few seconds. do you know any reason ?
Thanks
Raymond
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Hi Xabier
after I futher checked, it looks like the bartender switched to the test mode sometime. the printer is used wrongly in test mode. do you have any idea why it could happen ?
Thanks
Raymond
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If you disable/stop your test integration system then that should prevent it from triggering and grabbing the file before the live system
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Hi
Can you explain how to disable/stop test integration system ?
Thanks
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If you open Administration Console and click on Integrations, you should see all your deployed integrations that are running and can stop any ones you want from there.
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