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Mojix Support Portal

Welcome to Mojix Support! We're delighted to have you here. Our team is dedicated to providing you with exceptional support and assistance. Please feel free to raise any requests or inquiries using the options provided below. We're here to ensure your experience with Mojix is seamless and successful.

For the latest updates on service interruptions and upcoming maintenance windows, we invite you to visit https://status.mojix.io/. Stay informed and up-to-date with Mojix service notifications.

Click here for guidance on how to contact support.

Contact us about

Ytem

ViZix IoT

Report Incident

Integration, Edge, Analytics, API, Device, Mobile App, Security Vulnerabilities

Service Request

Other requests, VPN Activation

Question

What can we help you with?

Integration

SFTP Files, AMQP, Kafka, Webhooks, HTTP Integrations, Stock on Hand

Edge

Edge not working, Install.sh issue

Analytics

Missing reports, error display data, platform latency, data discrepancy

API

API related issue

Device

Printer, Tabletop, Security mat, Fitting room, Tunnel GDC, Passthrough issue

Mobile App

Security Vulnerabilities

Issues related to security vulnerabilities

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Type of Issue*

Name of affected file*

Affected Stores

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Affected Stores

Reference List ID*

Affected Process

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Affected Stores

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Description*

Observed behaviour and expected behaviour, refLists examples with date and time

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

What type of Edge issue?*

Premise Name*

Edge Name*

Edge VPN IP*

Is the Edge running and connected to the network?*

Is the VPN running?*

Was the Edge installed with the last available version?*

Premise Name*

Edge Name*

Edge VPN IP*

Type of Edge installation*

Description*

Observed behaviour and expected behaviour, refLists examples with date and time

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Global Impact?*

Premise Name*

User*

Report URL*

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Description*

Observed behaviour and expected behaviour, refLists examples with date and time

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Endpoint*

CURL*

CURL used causing error

Description*

Error displayed / Expected behavior / Tests done

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Which device is affected?*

Pick one only

Which device is affected?*

Is the device powered on?*

Is the device connected to the Edge?*

Current status of the device*

EPCs/refLists tested*

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Edge Name*

Premise Name*

Premise Name

HUB IP (VPN)*

How many devices are affected?*

Device Name*

Device IP*

Description*

Error displayed / Expected behavior / Tests done

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

App Login*

Are you able to log in to the App?

User*

The username used to login

App Version*

OS used*

Configuration Setting

Impacting RFID reader device*

RFID reader device used

Able to reproduce on demand?*

Last reproduction date/time*

Time Zone*

Steps to reproduce*

Description*

Error displayed / Expected behavior / Tests done

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Hub 1 Name

Does HUB 1 need VPN?

Hub 2 Name

Does HUB 2 need VPN?

Premise Code*

Premise Name*

Edge Mode*

Customer Priority*

Notes

If required

Attachments

Thank you for logging a support ticket with us. A support agent will follow up with you via email. (See response time targets here). If you require further assistance or wish to review your tickets, you can access the My Activities page.

Ticket created successfully! Your ticket number is:

Report Incident

Integration, Analytics, API, Platform Performance, Mobile App, Security Vulnerabilities

Service Request

Place a Request

Question

What can we help you with?

Integration

Active Directory, Workbench

Analytics

Missing reports, error display data, platform latency, data discrepancy

API

API related issue

Platform Performance

Platform performance issue

Mobile App

Security Vulnerabilities

Issues related to security vulnerabilities

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Type of Issue*

User Name*

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Premise Name*

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Description*

Observed behaviour and expected behaviour, refLists examples with date and time

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Global Impact?*

Is the data displayed?**

Premise Name*

User*

Report URL*

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Description*

Observed behaviour and expected behaviour, refLists examples with date and time

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Issue Date and Time*

Specify the date and time when the file was uploaded

Time Zone*

Please specify the timezone used for time (E.g. UTC, EST, CET, etc..)

Endpoint*

CURL*

CURL used causing error

Description*

Error displayed / Expected behavior / Tests done

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Are you able to log into the platform?*

Pick one only

User*

Description*

Error displayed / Expected behavior / Tests done

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

App Login*

Are you able to log in to the App?

User*

The username used to login

App Version*

OS used*

Impacting RFID reader device*

RFID reader device used*

Able to reproduce on demand?*

Last reproduction date/time*

Time Zone*

Steps to Reproduce*

Description*

Error displayed / Expected behavior / Tests done

Attachments

Required fields are marked with an asterisk*

Full Name*

Email*

CC Emails

Support Ticket Title*

Choose Environment*

Environment URL*

Customer Priority*

Description*

Error displayed / Expected behavior / Tests done

Attachments

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Mojix Support

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What can we help you with?

Integration

Edge

Analytics

API

Device

Mobile App

Security Vulnerabilities

What can we help you with?

Other requests

VPN Activation

What can we help you with?

Question

Ticket created successfully! Your ticket number is:

What can we help you with?

Integration

Analytics

API

Platform Performance

Mobile App

Security Vulnerabilities

What can we help you with?

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