Contact Support

Support Policies

Check your support plan

Enter your support number below and click "Check status" to see what
contact methods are available to you based on your maintenance plan.

We offer technical assistance on currently supported versions of BarTender.

Available contact channels based on your support plan
  • Free Support plan customers are eligible for email support.
  • Standard Support plan customers are eligible for email, phone and chat support and a guaranteed first reply time response within 1 business day.
  • Premium Support plan customers are eligible for email, phone and chat support and a guaranteed first reply time of 2 hours (weekend and office closed coverage is offered for urgent request being initiated via email).

    • Where's my support number?

    Your support number can be found by going to Help > About in BarTender. It was also emailed to the person that purchased the license.

    Hmmm. That support number doesn't look right. Double check your support number or just send us an email!

    Email

    Email works best when you have complex questions and don't need an immediate response.

    Available to all users on a supported version of BarTender

    Phone

    Calling us works best for troubleshooting complex issues that need immediate attention.

    Requires active support contract

    Chat

    Our chat tool has automatic translation, but works best for simple problems and questions.

    Requires active support contract

    Support Status and Services are currently fully operational. There are no service interruptions.
    Click here for support status history

    Find your support number by starting BarTender and choosing "Help > About"

    Your BarTender version and release can be found by starting BarTender and choosing "Help > About"