Get Support

Support Guidelines

These are the self-serve options available to you:

To receive assistance from our available contact channels, enter your support number below and click "Check status"

Instructions to find your Support Number

Hmmm. That support number doesn't look right. Double check your support number or just send us an email!

Web-Form

Web-Form works best when you have complex questions and don't need an immediate response


Active support plan required, except for activation and license key issues.

Phone

Calling us works best for troubleshooting complex issues that need immediate attention


Requires active support contract

Chat

Our chat tool has automatic translation, but works best for simple problems and questions


Requires active support contract

We offer technical assistance on currently supported versions of BarTender, and your level of support depends on your Maintenance and Support or Cloud Subscription Plan.

For information on our response times click here.

Find your support number by starting BarTender and choosing "Help > About"

Your BarTender version and release can be found by starting BarTender and choosing "Help > About"