General

Troubleshooting Guide: the printing process

At the heart of BarTender and its many components is the printing process. When a print job fails, inspecting this process may help pinpoint where the issue occurred and how to fix it. Here is a flowchart of the normal printing process with BarTender. When something goes wrong, it's either...

Couldn't Connect to BarTender System Service. Error Message: Cannot Open BarTender System Service service on computer '.'

Symptom When opening BarTender, you get the following error message: Couldn't Connect to BarTender System Service. Error Message : Cannot Open BarTender System Service service on computer '.'. Environment BarTender 2019 Problem The BarTender System Service is required for the ...

Error 1179: The BarTender Licensing Service was not detected

Symptom While installing BarTender, the following happens: The installer dialog seems to just disappear during installation BarTender is shown as successfully installed in the installation logs and in the programs list When trying to open a BarTender application, you receive the following error...

Error 1075: Could not start BarTender System Service on local computer

Symptom BarTender fails to start and throws an error message related to BT System Service not started. BarTender System Service fails to start with error message 1075. Error 1075: Could not start BarTender System Services on local computer. The dependency does not exist...

BarTender appears to freeze when using serialization

Symptom When trying to print a label with serialization on it, BarTender may freeze. Print Portal will make this immediately apparent, but the freeze may be present in Designer and Print Station as well. Fix/Answer Find the serialized object with a named data source. Note the data source name on...

10.1 Print Wizard (select records at print time) dialog appears too small or large and cannot be resized

Symptom When selecting records at print time, the Print Wizard appears too large or too small. The Wizard does not allow for resizing or even maximizing to full screen. Environment BarTender 10.1 Fix/Answer While the Print Wizard isn't resizeable, another dialog is. Once we modify it, the Prin...

Error 3323: The file .btw is not a supported file type

Symptom When trying to open a BarTender file, the user receives this error: Environment BarTender 2016 (and likely others) Fix/Answer The label file has been corrupted. If you open the location where the label file is, you likely will notice that the size is 1kb, and that if you open the label...

Where can I map keys to commands in BarTender

Question I'd like to change or add keys to do different commands in BarTender. Is there a place where I can map the keys? Answer You can find this setting by right clicking on the toolbar, choosing Customize, and clicking on the Keyboard tab

Error 3751: barcode contains invalid characters - Issues with the apostrophe symbol in barcodes

Symptom You encounter an issue with apostrophes being "invalid characters" for the particular barcode symbology, even though the barcode supports the apostrophe symbol. Environment BarTenderIntegration Builder Fix/Answer First, make absolutely certain that the barcode symbology does indeed suppor...

Serialization sequence appears to not be incrementing or decrementing

Symptom When creating a sequence, the preview appears to not be working no matter what setting you use in the serialization dialog: Fix/Answer The serialization sequence fails when there is a space at the end of the data. Delete the space and the sequence will begin to increment or decrement ...

Label closes after each weighing on a scale

Symptom Each time a customer weighs something on a scale to be printed on a label, the label closes. Customer wants the label to stay perpetually open until manually closed. Environment BarTender 2016 Fix/Answer There is a setting that needs to be checked in the Print dialog to keep the data e...

How to cut off trailing digits / decimal places on a number text field

Symptom You hav a number that should be an integer but it's showing trailing 0s after the number. For example, 23 is showing up as 23.00000 Environment BarTender 2016 and later Fix/Answer Open up the Text Properties. For the Data Sources, change the Data Type as follows: More Information No...

Getting Warning Message #3703 When Trying to Print a Label in BarTender

Symptom When you attempt to print your label to your desired printer, sometimes this warning message 3703 comes up. It mentions that the printer that your printer does not support the page size that is as defined in the BarTender Document. Fix/Answer This message occurs when you are printing to ...

Missing columns when bringing up the "Select Record" dialogue.

Question Why is the Select Record form missing some database fields? Answer When you click on "Select Records", (or do a Print Preview), by default, it will only show the columns for the fields used on the label. When bringing it up with no fields in use, all columns are shown. When you add a tex...

Not able to access a mapped drive path

Symptom One of BarTender Suite's application is not able to access a resource located through a mapped drive path, such as: G:\MyFolder\MyFile.btw *This is not limited to BarTender documents, but also database files, folders being scanned for trigger files, external image files, etc. Environment...

Where are Print Systems configurations stored for Print Code Templates?

Question Customer wanted to know where the Print Systems configurations stored for Print Code Templates are stored so they can be easily deployed to multiple systems. Answer The print system configurations for Printer Code Templates are located and stored in C:\ProgramData\Seagull\BarTender\Print...

BarTender freezes when opening a dialog

Symptom BarTender freezes when trying to open a dialog. BarTender itself might not seem to be starting. Environment Usually, when user is working or has worked with more than one monitor. Fix/Answer 1. Press Alt+Space2. Press "m" key on the keyboard3. Now use the arrow keys on the keyboard o...

Selected Records Not Showing During Print-Time

Symptom Selected Records Not Showing During Print-Time Environment BarTender 2016 and later Fix/Answer Sometimes after making a database connection, the select records field doesn't show any records to select. Right clicking on the bar just above where the items would be will provide you with a...

How Do You Change the Language in BarTender?

This articles applies to BarTender 2016 and below. Question How Do You Change the Language in BarTender? Answer From the Tools menu, click User Preferences (General Options in BarTender 10.1) to open the corresponding dialog. Click the Regional Settings tab. From the Language list, select...

Using the Support Information Collector

Technical Support will often need more information about your BarTender installation and environment in order to troubleshoot issues. BarTender's About dialog is often enough information, but sometimes we will need a higher level of detail in order to troubleshoot your issue. In these cases, the...

Troubleshooting principles

Overview This article will walk you through best practice methods to follow while troubleshooting. Many jobs revolve around preventative and, unfortunately, recovery practices due to the chaotic nature of technology and its users. How to troubleshoot your system Troubleshooting can be summari...