Troubleshooting printing problems

Before working through this article you should refer to Common printing issues, which will direct you to specific areas of this article according to your problem.  If you are unsure where your problem is, or just want to be sure you are following "best practice methods", then we recomm...

Common printing issues

This articles lists the most common printing issues. Find your problem below and then use the links provided to test which remedy solves your issue. Some issues are caused by multiple problems and multiple remedies may need to be applied. If you are unsure where your problem is, or just want to b...

Do TSC printers support pause action?

Question Do TSC printers support Pause action? Answer Strangely enough, TSC printers and so our Drivers by Seagull for those printers, do not support the "Pause" action as Post-Print Action. Also, the <ESC>!P command that can be sent to the printer to set its status as paused is c...

Unable to Export Printer Code Template Containing Images (Error Message 3905)

Symptom  When trying to export an ITF Printer Code Template from a label template that uses Image Objects, BarTender Software will display a 3905 VBScript error similar to this one:   Environment  Supported versions of BarTender Software Fix/Answer As the error states, this is an encoding error w...

Client machines require a restart after updating printer driver to v2018.3

Symptom When updating from a driver v7.4.3 or older on a network, the client computers will require a restart before they can pull the new driver from the print server Environment  Driver v2018.3 Fix/Answer This problem is caused by the difference in printer certificates used in each version. Ver...

Error 3717 Printer Code Modifier failed (plus problems with slash zero)

Symptom  When trying to print, the user receives Error message 3717: Environment  BarTender Designer Fix/Answer This is happening because of a printer code modification. You can find the printer code modifications by going to File > BarTender Document Options. On the General tab, click the Ac...

Error 3127: Unable to print. The PrintToFileLicense property must be set to a valid license prior to printing.

Symptom  A user is attempting to print a label document from within Print Station when they receive Error 3127: "Unable to print. The PrintToFileLicense property must be set to a valid license prior to printing." Environment BarTender 2016 BarTender 10.1 Fix/Answer  The document has the...

How to configure a Seagull driver to work on Passthrough mode.

Question  On certain occasions customers might need to be able to use our drivers on "passthrough mode", which means that the driver will not modify in any way the data being "printed". This means that the data sent to the driver is already printer code, and it's only necessar...

Blank Label Showing in Between Desired Labels in Print Preview

Symptom Blank Label Showing in Between Desired Labels in Print Preview Fix/Answer Check the Template field below. At print time, BarTender will print 1 of every template placed in the document per desired copy, database record, serial, etc. If a template was accidentally added to BarTender, then ...

How to enable Printer Code Recording

Question How to enable Printer Code Recording when a Seagull driver has been installed for your printer. Answer In order to enable printer code recording in the Seagull printer driver, go to "Printers & Faxes" in Windows, now open the "Printer Properties" for your printer ...

Print Quantity is Incorrect When Printing From BarTender

Symptom Printing a certain quantity to my printer results in the incorrect quantity of my label to be printed. It is possible that I am printing using a database connection, and one of my database fields hold the print quantity that I desire. Everything appears correctly in Print Preview, so why ...

How do I set [Feed Mode] inside of BarTender?

Question  How do I set a certain print mode for this label and driver in BarTender? Answer With a document open, go to File > Print Click on the Document Properties button Click the Stock tab Here you can change the feed mode:

Can I send RAW ZPL to a Zebra Seagull Driver?

Question  Can I send RAW ZPL to a Zebra Seagull Driver? Answer  Yes. In the printers properties, go to Tools -> Action -> Send File to Printer More Information (Optional)

Can I Move My Custom Stocks to Another Machine?

Question Can I Move My Custom Stocks to Another Machine? I don't want to have to remake them if possible. Answer Custom stocks for the driver are saved to a text file. This file can be moved/copied to other machines at will.  Follow these steps: Have the user open up Administration Console Go t...

Error 1401: You have Exceeded Your Maximum Number of Licensed Printers

Symptom At print time, you receive the following error: BarTender: Error Message #1401 You have exceeded your maximum number of <number> licensed printers. BarTender will not print or export printer code templates until this is corrected. Environment BarTender Automation and Enterprise Aut...

Use new device context for each print job

When the setting is enabled, BarTender uses a new device context for each print job.  This is a workaround for Windows Updates causes BarTender errors. To enable this setting In BarTender, click the Administer menu and select Advanced Printer and Driver Setup Select the printer you need to prin...

Windows Update causing BarTender errors

OverviewThere is an issue printing from all BarTender versions if Microsoft Windows Updates from August 9, 2016 are installed.  Latest Update2 September 2016, 12:16pm PST: Microsoft has released updates that resolve this issue for all affected operating systems and all updates have been tested by...