Printing Issues

Printing causes a Blue Screen (BSOD) error "APC_INDEX_MISMATCH for win32kfull.sys" following a Windows 10 update

Symptom When printing from BarTender (or any other application), Windows crashes and presents a blue screen of death (BSOD), citing the following error: "APC_INDEX_MISMATCH for win32kfull.sys". You may also see this error when opening files as BarTender does check the list of printers during this...

Printer and Devices Fonts for Seagull Printer Drivers are not Listed or Available

Symptom Printer and barcode fonts for Seagull printer drivers are not listed in the printer properties -> fonts tab. They also are not listed in BarTender Designer as selectable fonts when a Seagull Printer Driver is selected. Environment Windows 10/Server 2016 and higher Seagull Printer Drive...

Error message 3413 when trying to print

Symptom In BarTender 2019 and later, when trying to print, export a printer code template, or print to file, you receive an error similar to the one below: When looking at the Administration Console licensing, no license is listed as being the current license and you see another license listed ...

Do TSC printers support pause action?

Question Do TSC printers support Pause action? Answer Strangely enough, TSC printers and so our Drivers by Seagull for those printers, do not support the "Pause" action as Post-Print Action. Also, the <ESC>!P command that can be sent to the printer to set its status as paused is completely ignore...

Unable to Export Printer Code Template Containing Images (Error Message 3905)

Symptom When trying to export an ITF Printer Code Template from a label template that uses Image Objects, BarTender Software will display a 3905 VBScript error similar to this one: Environment Supported versions of BarTender Software Fix/Answer As the error states, this is an encoding error w...

Client machines require a restart after updating printer driver to v2018.3

Symptom When updating from a driver v7.4.3 or older on a network, the client computers will require a restart before they can pull the new driver from the print server Environment Driver v2018.3 Fix/Answer This problem is caused by the difference in printer certificates used in each version. Ver...

Error 3717 Printer Code Modifier failed (plus problems with slash zero)

Symptom When trying to print, the user receives Error message 3717: Environment BarTender Designer Fix/Answer This is happening because of a printer code modification. You can find the printer code modifications by going to File > BarTender Document Options. On the General tab, click the Actio...

Error 3127: Unable to print. The PrintToFileLicense property must be set to a valid license prior to printing.

Symptom A user is attempting to print a label document from within Print Station when they receive Error 3127: "Unable to print. The PrintToFileLicense property must be set to a valid license prior to printing." Environment All versions of BarTender. Fix/Answer The document has the "Print to Fi...

How to configure a Seagull driver to work on Passthrough mode.

Question On certain occasions customers might need to be able to use our drivers on "passthrough mode", which means that the driver will not modify in any way the data being "printed". This means that the data sent to the driver is already printer code, and it's only necessary to forward it to t...

Blank Label Showing in Between Desired Labels in Print Preview

Symptom Blank Label Showing in Between Desired Labels in Print Preview Fix/Answer Check the Template field below. At print time, BarTender will print 1 of every template placed in the document per desired copy, database record, serial, etc. If a template was accidentally added to BarTender, then ...

How to enable Printer Code Recording

Question How to enable Printer Code Recording when a Seagull driver has been installed for your printer. Answer In order to enable printer code recording in the Seagull printer driver, go to "Printers & Faxes" in Windows, now open the "Printer Properties" for your printer instance, select the "To...

Print Quantity is Incorrect When Printing From BarTender

Symptom Printing a certain quantity to my printer results in the incorrect quantity of my label to be printed. It is possible that I am printing using a database connection, and one of my database fields hold the print quantity that I desire. Everything appears correctly in Print Preview, so why ...

How do I set [Feed Mode] inside of BarTender?

Question How do I set a certain print mode for this label and driver in BarTender? Answer With a document open, go to File > Print Click on the Document Properties button Click the Stock tab Here you can change the feed mode:

Can I send RAW ZPL to a Zebra Seagull Driver?

Question Can I send RAW ZPL to a Zebra Seagull Driver? Answer Yes. In the printers properties, go to Tools -> Action -> Send File to Printer More Information (Optional)

Can I Move My Custom Stocks to Another Machine?

Question Can I Move My Custom Stocks to Another Machine? I don't want to have to remake them if possible. Answer Custom stocks for the driver are saved to a text file. This file can be moved/copied to other machines at will. Follow these steps: Have the user open up Administration Console Go t...

Error 1401: You have exceeded your maximum number of licensed printers

Symptom At print time, you receive the following error: BarTender: Error Message #1401 You have exceeded your maximum number of <number> licensed printers. BarTender will not print or export printer code templates until this is corrected. Environment All Editions of BarTender 2019 and later and ...

Troubleshooting printing problems

Before working through this article you should refer to Common printing issues, which will direct you to specific areas of this article according to your problem. If you are unsure where your problem is, or just want to be sure you are following "best practice methods", then we recommend workin...

Common printing issues

This articles lists the most common printing issues. Find your problem below and then use the links provided to test which remedy solves your issue. Some issues are caused by multiple problems and multiple remedies may need to be applied. If you are unsure where your problem is, or just want to b...

Use new device context for each print job

When the setting is enabled, BarTender uses a new device context for each print job. This is a workaround for Windows Updates causes BarTender errors. To enable this setting In BarTender, click the Administer menu and select Advanced Printer and Driver Setup Select the printer you need to prin...

Windows Update causing BarTender errors

OverviewThere is an issue printing from all BarTender versions if Microsoft Windows Updates from August 9, 2016 are installed. Latest Update2 September 2016, 12:16pm PST: Microsoft has released updates that resolve this issue for all affected operating systems and all updates have been tested by...