Licensing and Activation

Moving your license to a new computer

Internal note: Significant activations for 2019 have changed Deactivate / reactivate - counts as 1 significant activation Move licence function in the admin console - does not count as a significant activation if the new license host is on the same network   A BarTender license consists of fou...
Activating the BarTender Suite

If you're getting an error during activation, please see our Activation Troubleshooting Guide Activating BarTender 2019 What you'll need: A BarTender Product Key Code If you have an existing BarTender license that has an active Maintenance and Support agreement, you can use your existing pro...
What is provisional activation? How do I provisionally activate my software?

This articles applies to BarTender 2019.   What is provisional activation? Provisional activation allows you to activate a BarTender 2019 license on one computer for a temporary period, while your older license remains active in production. Provisional activations last for the following number of...
Offline Activation for BarTender

If BarTender activation fails because your PC has no active Internet connection, please follow these steps to activate BarTender using another PC's active Internet connection.   Activating BarTender 2019 offline Note: If you are activating BarTender 2016 or earlier, please choose "2016 or earlie...
Seagull License Server Remote Assistant

The License Server Remote Assistant helps BarTender maintain the proper printer count when printing in Citrix and Remote Desktop environments. You should install the Remote Assistant when all of the following conditions are true: You are running an edition of BarTender that is licensed by print...
How to find the BarTender License Server on your network in BarTender 2019

This articles applies to BarTender 2019 only. If you are looking to find your License Server in version 2016 and earlier, please see Locating Seagull License Server on your network. Question How do I find which computer or server is hosting my license? Answer Open the Administration Console Sele...
How to Deactivate BarTender

Internal note: there is a lot of version switching in this article. It will look strange in Zendesk but what the customer sees will look normal depending on the version they select on the article itself. When deactivating BT2019, you will need to select the following options in BOAS:   Methods...
Is the Seagull License Server Backwards Compatible?

Question Can my newer version of the Seagull License Server work with my older version of BarTender? Answer BarTender 2019 No. In BarTender 2019, the Seagull License Server was replaced with a new Licensing Service that is not compatible with older versions of BarTender. BarTender 2016 and earl...
Getting version details about your BarTender installation

The BarTender About screen contains many useful details about your specific BarTender installation. You will often be asked to provide some or all of these details when contacting Technical Support.  To open the About dialog: Open BarTender Designer Click the Help Menu Choose the About option Y...
What is Seagull License Server?

This article applies to BarTender 2016 and below. Overview Seagull License Server (SLS) came with the Automation and Enterprise Automation editions of BarTender 2016 and below. SLS is Seagull's tool for monitoring BarTender and enforcing printer licenses. Seagull License Server's only job is lic...
Locating Seagull License Server on your network

This articles applies to BarTender 2016 and below. If you are looking to find your license host in version 2019, please see How to find your License Host on your network in BarTender 2019. Overview Seagull License Server (SLS) is used for tracking printer licenses. There are times you may want to...