Licensing - Troubleshooting

Error message: 1403 The license server has returned an invalid license status

Symptoms While trying to print from BarTender Designer, Error Message #1403 appears: The license server has returned an invalid license status: Invalid File. BarTender will not print or export printer code templates until this is corrected. Environment BarTender 2019 and above Solution This err...

Error 3408: BarTender Licensing Service is not running on this computer

Symptom While attempting to print a document with BarTender Designer, Error Message #3408 appears. Environment BarTender Designer 2019 and above Diagnosis BarTender Licensing Service is a component that requires to be actively running at all times in order for BarTender to function properly. Th...

Error 3418: The license is expired. Please use a different license

Symptom While trying to print from BarTender Designer, Error Message #3418 appears: Environment BarTender 2019 and above Diagnosis As a new feature introduced in BarTender 2019, Provisional Activation allows you the ability to transition from a prior BarTender version to the latest with minimize...

Warning 2401: Cannot connect to the license server

Symptom While attempting to print a label in BarTender, warning message #2401 appears and does not print the label. Environment BarTender 2019 and above Solution There are 3 common reasons that the connection to the License Server cannot be established or is lost. 1. License is not shared/broadc...

Error 3420: Current user has no permission to use the license

Symptom While attempting to print using BarTender Designer, Error Message #3420 appears with the following error message: Environment BarTender 2019 and above Solution This error occurs when the User Access Control setting within BarTender Administration Console has been configured to allow/den...

Error Message #3411: No Printer Pools in License Server

Symptom When trying to print, you receive an Error Message 3411 similar to this: Environment BarTender 2019 and later Fix/Answer This means that the license has no Printer Pools set or linked to a License Partition. This error message may also occur when there are no License Partitions and the l...

Error 1401: You have exceeded your maximum number of licensed printers

Symptom At print time, you receive the following error: BarTender: Error Message #1401 You have exceeded your maximum number of <number> licensed printers. BarTender will not print or export printer code templates until this is corrected. Environment All Editions of BarTender 2019 and later and ...