Integration Platform - Troubleshooting

Integration prints are sent to the wrong printer or seemingly random printers. The redirection / failover system seems to be breaking down

This articles applies to BarTender 2019 and later.   Symptoms When the redirection / failover system seems to misbehave, you may notice the following behavior: Integration prints seem to end up on random printers or attempts to print to PDF. The integration system seems to hang indefinitely with...
Integration Error sending an email using Office 365 Mail Server

Symptom When trigger an Integration to execute an email action, it fails to send out an email and you get the following error: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.57 SMTP; Client was not authenticated to send anonymous mai...
S3 Integration error: The difference between request time and current time is too large. (403) Forbidden.

Symptom  When working with an Amazon S3 cloud-based integration, the integration will fail with the message that the difference between the request time and current time is too large: Environment  BarTender Integrations working with Amazon S3. Fix/Answer This error message is originating from th...
Status: Faulted. Error message "Output variable name '(variable)' is not valid because it is a reserved name

Symptom If you are using JavaScript reserved words as Integration variables, then you could get the following error message when you test or run your Integration: "Status: Faulted. Error message "Output variable name '<variable name>' is not valid because it is a reserved name." Environment BarT...
Integration Error: Unable to run [Integration Name] because of failure to monitor port or url

Symptom  When trying to run or test a web service integration, the integration faults with the following error:   Fix/Answer This error means just what it says, that the port is already in use. Each web service integration will generate its own URL for use to keep it separate from other integrat...
Integration error: unable to print because BarTender is 32-bit and your operating system is 64-bit

Symptom  When running an integration, several error messages appear. Many will be about printing, but the first one that had appeared (lowest on the list) will state there's a bitrate issue: Environment  Bartender 32-bit Integrations Fix/Answer For the integration builder to run, BarTender must ...
Integration messages not logging. "An error occurred while monitoring integration messages..... There is already a listener on IP endpoint 0.0.0.0.5159"

Symptom Integration messages are not logged and the error "An error occurred while monitoring the integration messages.... Environment  Environments where multiple integrations running on network and connected to same system database. Fix/Answer If the Admin console is running multiple integrati...
Integration error: Cannot access disposed object

Symptom When running a socket integration or using a network location as your scan directory, you may encounter an error message like this within the logs: ERROR|Integration [connection name] failed to send message. Details: 'Cannot access a disposed object.Object name: 'System.Net.Sockets.Socket...
The /X command line parameter errors out when using a command script integration

Symptom  When transferring a command script task list over from earlier versions to Integration builder, the integration errors out, claiming that /X is not a recognized command. Environment  BarTender 2016 and later Integrations Fix/Answer  The /X command is a command line parameter that will cl...
Integration Warning: Unable to apply transform because search criteria has one or more unresolved names

Symptom  When using one of the Search Actions in an Integration and using Regular Expressions for the search method, you receive the following warning in your logs: Environment  BarTender 2016 and later Integration Fix/Answer BarTender uses % to denote variables in Integrations. The Command scri...
Windows 10 build 1809 and Server 2019 updates causing Integration Platform Printing Failure

Symptom The Integration Platform no longer is able detect and process triggers when automating BarTender. You will see the following errors in Administration Console and/or Integration Builder The input data file '<trigger name>' was not processed because one or more actions failed t...
Amazon S3 integration fault: "Unable to find the specified file." + "Object reference not set to an instance of an object."

Symptom  When using Amazon S3 as a cloud storage for a file integration, the Integration faults immediately after starting with the following error messages: An error occurred while watching folder 'amazon://(scan folder address)'. Details: Unable to find the specified file. followed by: Object r...
Can the Notification scan method be used when the scan folder is on a Linux-based system? (FTP-based Integrations)

Question  My Linux-based system is hosting my FTP server. Can I use Notification as the scan method? Answer Notification will not actually work as the Linux environment can't communicate properly that a file has been dropped into the directory. You can only use Polling as the scan method.
Integration Error: Account has not been added to the storage system

Symptom  When attempting to connect to an Amazon S3 (and possibly other) cloud storage location, the Integration Builder throws the following error: Environment  BarTender Integrations Amazon S3 Fix/Answer When working with Cloud Storage accounts, you'll need to set one up first within BarTender...
Integration Error: A WebException with status NameResolutionFailure was thrown. The remote name could not be resolved.

Symptom  When trying to connect to an Amazon S3 storage location, the following error shows up in the Integration messages: Environment  BarTender Integrations Amazon S3 Fix/Answer The S3 location requires a location identifier to explicitly say where the S3 bucket is being hosted: Please see t...
Cannot save FTP location in Integration Builder or the Administration Console

Symptom  When attempting to set the location for an FTP cloud storage location, the Host box always turns red and won't save the information for use: Environment  Integration Builder and Administration Console FTP storage site Fix/Answer  Remove the protocol (ftps or the like) as well as the fol...
Integration error: "The remote certificate is invalid according to the validation procedure." with an FTPS file location

Symptom  When setting up a drop file integration with FTPS as the scan folder, the integration cannot start up and yields the error "The remote certificate is invalid according to the validation procedure." Environment BarTender 2016 and later Integration platform IIS Fix/Answer When setting up t...
Integration Error: failed to run action. error occurred during BTXML script processing. Number of copies sourced by data source.

Symptom  When running a BTXML script, the Integration errors out with a message about the copies being sourced by a data source or that they must be a constant value. Environment BarTender Integration builder Fix/Answer When you open up the label, you'll likely find that the copies (or serial num...
Integration Platform and Print Scheduler not Running after Idling for a Period of Time

Symptom Integration error message failed execute print command script action. BarTender service logs show BarTender engine couldn't be started messages. Issue seems to only occur in the morning when they start printing at the beginning of the day. This has happened the past two days so far. They...
Multiples of the selected records quantity(duplicates) printing from a database integration

Symptom When printing from my database integration, I do not just get the selected records that I wish to print. Instead, a I get a multiple of the total records that I want to print. For a practical example, consider this scenario: Something puts 5 records on the table The integration sees 5 re...
"Do you want to Replace existing Integration?" message for new Integration

Symptom When trying to deploy a new Integration via Integration Builder or the Administration Console, you get the question "Do you want to Replace existing Integration?" although the name you have given to your new Integration hasn't been previously deployed. Environment  Integration Platform, w...
Integration - Symbols not printing correctly

Symptom When printing through the Integration Platform, certain symbols like trademark symbols don't print correctly. Environment  BarTender 2016 and later Integration Platform Fix/Answer Verify the file trigger and data is being sent and saved as UTF-8 encoding. Some notepad applications will ...
/W="<where clause>" not recognized in BarTender 2016 and later

Symptom Using /W="<where clause>" in a print command results in an error stating that command "=" is not recognized Environment  Integration Builder Fix/Answer /W="<where clause>" The /W parameter is obsolete, and is supported only for backward compatibility. Use the /?<query prompt name> option ...
Integration cannot find or access a network folder that uses ExpanDrive

Symptom The Integration works fine when accessing a local folder, but when accessing a network drive that is behind an ExpanDrive there is no access or folder cannot be found. Applicable to  Any Windows Server version BarTender 2016 and later Integration Platform Fix/Answer Please try this file p...
Slow Printing through Commander or Integration

Symptom Commander/File Integration detects a trigger file and is renamed immediately, but the labels take 20-30 seconds to print physically. In this particular instance, when trying to open the Windows print queue to monitor printing, the error "The printer driver cannot connect to the network pr...