Printing - Troubleshooting

Error 0x0000011b when connecting to a printer

Symptoms After installing a Windows Update, the following error 0x0000011b might be displayed on computers when trying to connect to a printer: Environment  There are three updates released recently that may provide this behavior: (KB5005613, KB5005627 and KB5005563). The reason for this updates...
Transparent images cut off in prints

Symptoms When trying to print or print preview, a transparent image placed on the label appears to be cutoff or partially rendered. For example, you might see something like this: Environment  BarTender 2016 and later Solution There is a limitation of the renderer used underneath BarTender where...
BarTender Error Message # 3409 - Current User Has No Permission to Use the Printer

Symptom When trying to print, you see an error stating that the current user has no permission to use the current printer:   Environment BarTender 2019 and later Solution BarTender 2019 introduced printer permissions, controlled by the licensing in the Administration Console. This error message ...
Error message 3413 when trying to print

Symptom In BarTender 2019 and later, when trying to print, export a printer code template, or print to file, you receive an error similar to the one below: When looking at the Administration Console licensing, no license is listed as being the current license and you see another license listed ...
Unable to Export Printer Code Template containing images (Error #3905)

Symptom When trying to export an ITF Printer Code Template from a label template that uses Image Objects, BarTender Software will display a 3905 VBScript error similar to this one:   Environment Supported versions of BarTender Software Fix/Answer As the error states, this is an encoding error wit...
Error message 3602: No items printed because zero copies were requested from the database file

Symptom When trying to preview or print a template, Error message 3602 appears:   Fix/Answer This error message might be a bit misleading as it has nothing to do with the print quantity or number of copies per serial number. Instead this error message has to do with a conditional print statement...
BarTender appears to freeze during print when using serialization

Symptom  When trying to print a label with serialization on it, BarTender may freeze. Print Portal will make this immediately apparent, but the freeze may be present in Designer and Print Station as well. Fix/Answer Find the serialized object with a named data source. Note the data source name on...
Error message 3757: Reference to a nonexistent field

Symptom When trying to print a BarTender document, the user receives Error Message 3757 "The following places reference a nonexistent field" This message may be followed by Error Message 3201 "Database field not found"   Fix/Answer The error message will tell you the location of where to look: ...
BarTender 10.1 Print Wizard (select records at print time) dialog unable to be resized

Symptom  When selecting records at print time, the Print Wizard appears too large or too small. The Wizard does not allow for resizing or even maximizing to full screen. Environment  BarTender 10.1 Fix/Answer While the Print Wizard isn't resizeable, another dialog is. Once we modify it, the Prin...
Error #3717 (Printer Code Modifier search failed) at print time

Symptom When trying to print, the user receives Error message 3717: Environment BarTender Designer Fix/Answer This is happening because of a printer code modification you've set in the BarTender document. You can find the printer code modifications by going to "File > BarTender Document Options"...
Image Printing with White Lines or Streaks using Epson 7500 printer

Symptom Image Printing with White Lines or Streaks using Epson 7500 printer. This issue usually occurs when trying to print PDF images. Applicable to  Epson 7500 series printer Fix/Answer Ensure that the latest Seagull Driver is installed on the system. Go into the Windows Control panel->devices...
Label closes after each weighing on a scale and print

Symptom  Each time a customer weighs something on a scale to be printed on a label, the label closes. Customer wants the label to stay perpetually open until manually closed. Environment  BarTender 2016 Fix/Answer  There is a setting that needs to be checked in the Print dialog to keep the data e...
Getting Warning Message #3703 When Trying to Print a Label in BarTender

Symptom When you attempt to print your label to your desired printer, sometimes this warning message 3703 comes up. It mentions that the printer that your printer does not support the page size that is as defined in the BarTender Document. Fix/Answer This message occurs when you are printing to ...
Blank label showing in between desired labels when doing Print Preview

Symptom Blank label showing in between desired labels when doing a Print Preview Fix/Answer Check the Template field below. At print time, BarTender will print 1 of every template placed in the document per desired copy, database record, serial, etc. If a template was accidentally added to BarTen...
Print quantity is incorrect when printing from BarTender

Symptom Printing a certain quantity to my printer results in the incorrect quantity of my label to be printed. It is possible that I am printing using a database connection, and one of my database fields hold the print quantity that I desire. Everything appears correctly in Print Preview, so why ...
Selected Records Not Showing During Print-Time

Symptom  Selected Records Not Showing During Print-Time Environment  BarTender 2016 and later Fix/Answer Sometimes after making a database connection, the select records field doesn't show any records to select. Right clicking on the bar just above where the items would be will provide you with a...
Error 3600: Template does not reference any database fields

Symptom When trying to print you receive: Error Message 3600: The print job has been aborted because the template does not reference any database fields. Environment BarTender Designer Fix Option 1: Link at least one field on the template to a the database If you do need to use the database, you...
Troubleshooting printing problems

Before working through this article you should refer to Common printing issues, which will direct you to specific areas of this article according to your problem.  If you are unsure where your problem is, or just want to be sure you are following "best practice methods", then we recommend workin...
Common printing issues

This articles lists the most common printing issues. Find your problem below and then use the links provided to test which remedy solves your issue. Some issues are caused by multiple problems and multiple remedies may need to be applied. If you are unsure where your problem is, or just want to b...