Print Portal - Troubleshooting

Print Portal: Cannot see client printers or print button is missing when using Chrome

Symptoms When using client printing with Print Portal in Chrome, the list of client printers fails to load and the print button may disappear from the UI. When looking at the browser console, you may see an error like this one: Access to XMLHttpRequest at 'http://127.0.0.1:5952/Client/GetId/?_=...

BarTendePrint Portal error 500.0: Calling xx on ISAPI filter "xxx" failed

Symptom When trying to load BarTender Print Portal (BPP), you receive Error 500.0 which points to the following dll file: Environment BarTender Print Portal BarTender 2016 and above Solution This isn't a BarTender error as much as it is an IIS setting. When a request to load a web page hap...

Print Portal error: Could not load file or assembly BtSystem.Client

Symptom When attempting to reach BarTender Print Portal, you receive the following error: Environment BarTender Print Portal BarTender 2016 and 2019 Solution The application pool running BarTender Print Portal is running in 32-bit compatibility mode. It will need to be turned off for BarTe...

Print Portal cannot access global data fields: permissions error with system database and accounts

Symptom You have a label that uses global data fields. This works fine in BarTender designer but when working with Print Portal, the system database cannot be accessed and you cannot open the label file. During this process, you may see one or more of the following errors: ERROR: BarTenderSystemD...

Print Portal error: "BarTender document XXX does not exist" when opening a Librarian document

Symptom Error displayed in Print Portal: "BarTender document XXX does not exist. Please verify the document exists and that a correct path has been provided" The log file shows:2016-03-17 17:00:03.2239 ERROR: PrintController Print: Failed to load document properties for lib://XXX.btw. Status=Fai...