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intermittent delays

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4 comentarios

  • Avatar
    Xabier Clemente
    Moderador

    Hello Ron,

    Welcome to the BarTender Community Forums.

    Integration issues can be tricky to troubleshoot; Are there any changes to this delay if you modify the number of copies sent or the printer these are being sent to?

    And if you use BarTender Designer when printing, do you notice any delay or is it instantaneous?

    Thank you.

    0
  • Avatar
    Ron Rozanski

    Hello Xabier,

    I am sending only a single word, and a single copy, to Bartender's internal PDF printer.

    When using BarTender Designer, printing is instantaneous.

    Thank you!

    0
  • Avatar
    Xabier Clemente
    Moderador

    Thanks for trying it out. I presume this test was carried out on the same server without access to the internet, right? If so, we can rule out that being the cause of this, as there is no delay when printing via BarTender Designer.

    Could you verify whether the BarTender Print Scheduler Service is set to "Automatic (Delayed Start)"? If not, we would recommend turning that option on, as this has proven sometimes to aid with the print job reaction time on integrations.

    Let's see if that has an impact on those 43 seconds :)

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  • Avatar
    Ron Rozanski

    Issue seems to be resolved.

    As I already mentioned, this server has no Internet access, yet it was continuously trying to communicate with external Seagull-related hosts.

    Once I removed the DNS configuration (DNS is not needed in my implementation), and unchecked the 'automatically detect' proxy setting - the server started performing as it should.

    Xabier - it would be great if you could discuss this with your development teams, as I am certain I'm not the only one affected by this issue.

    0

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