Print settings reset after several hours.

Marcus Lee

• 28 de junio de 2023 18:45

Bartender 2019 - R10

I am seeing an issue where printer settings are reverting a day after we save changes. This only happens on some labels and we have tried recreating the labels from scratch and it still happens.

We open a label format, go to Page Setup/Media Handling/Driver settings. We reset the feed mode in the Stock tab to Tear off from Cut.  Then we go to Print/Document properties and also change the feed mode under the Stock tab there as well to Tear off. Close the window and save the label format. Works as intended the rest of the day.

The following day the changed settings are all reverted. This only started happening within the lest several weeks. no changes to the system other than Microsoft updates. 

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• 

  Xabier Clemente

  Moderador

  ★ BarTender Hero ★

  • 7 de julio de 2023 06:58

  Hello Marcus,

  Welcome to the BarTender Community Forums!
  
  It seems like you're experiencing an issue with Bartender 2019, where printer settings in your label formats are reverting back to their original values after one day. This issue has started occurring recently, possibly after some Microsoft updates. While I can provide some general suggestions to troubleshoot this issue, please note that Bartender-specific technical support may be able to provide more targeted assistance. Here are a few steps you can try to address the problem:

  • Verify printer drivers: Ensure that you have the latest printer drivers installed for the printer you're using with Bartender. Outdated or incompatible drivers can sometimes cause unexpected behavior. Also, are you using Drivers by Seagull™ printer drivers? If not, we would recommend using our dedicated drivers when using BarTender.
    
    
  • Disable automatic driver updates: If the printer driver is being automatically updated by the operating system, it could be overriding your settings. You can try disabling automatic driver updates in your Windows settings to prevent any unintended changes.
    
    
  • Run Bartender as an administrator: Right-click on the Bartender application icon and select "Run as administrator." This ensures that Bartender has the necessary permissions to save and apply changes to the label formats.
    
    
  • Temporarily disable antivirus/firewall: Sometimes, antivirus or firewall software can interfere with the saving of settings. Try temporarily disabling such software and then make the changes to the label formats to see if the settings persist.
    
    
  • Contact Bartender technical support: If the issue persists after trying the above steps, and you have an active Maintenance & Support agreement with us, we would recommend reaching us via our Get Support page, as we can provide specific guidance or investigate any potential software-related issues.
    
    

  I hope this helps!

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