Installation Error 1324

Legacy Poster

• 24 de octubre de 2013 16:55

Hi,

 

I'm trying to install/upgrade 10.0 version and I get Error 1324

As you can see I copied the installation package into the C: drive and I'm running it off from there. Windows 7 Pro. SP1.

Any suggestions?

[attachment=653:Untitled.png][attachment=653:Untitled.png]

0

• 

  Fernando Ramos Miracle

  ★ BarTender Hero ★

  • 14 de noviembre de 2013 15:52

  Hello MisaNDS,

   

  Could you let me know from exactly which folder are you running the installation file? Ca I understand that you are using the downloaded file from our website to install the software?

   

  If you log in this computer with an admin account and try installing BarTender, do you get the same error?

   

  Could you show me the full path to your user account's "Documents" folder?

   

  Cheers

  0
• 

  Legacy Poster

  ★ BarTender Hero ★

  • 14 de noviembre de 2013 19:56

  Hi Fernando,

   

  I was able to figure it out with the assistance of an online blog. There was a problem with the Registry path. I was able to change the Registry using the following path in the Registry Editor:

   

  HKEY_CURRENT_USER/Software/Microsoft/Windows/Current Version/Explorer/Shell Folders/Personal

   

  Then changed to the correct path for My Documents. That fixed the problem and I was able to install the new version(10.0) onto all users.

   

  Thanks for the follow up

  0
• 

  Fernando Ramos Miracle

  ★ BarTender Hero ★

  • 15 de noviembre de 2013 09:53

  Hello MisaNDS,

   

  I'm glad you were able to solve your issue.

   

  Cheers.

  0

Iniciar sesión para dejar un comentario.