I Have To Turn Printer Off Then On To Get Label To Print

Legacy Poster

• 26 de agosto de 2011 12:06

Some Bartender formats print normally to my Sato M8400RVe printer, and when I send others to it, to get them to print, I have to turn the printer off, then back on.

I am not sure if this is a printer issue or a Bartender software issue. Has anyone else had this issue and solved it? Please share if so.

Thank you.

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• 

  Susan Chen

  Moderador

  ★ BarTender Hero ★

  • 29 de agosto de 2011 06:53
  Hi, Gray:
  
  Do you use our driver wizard to install Seagull Printer driver for Sato M8400RV from our web site http://www.seagullscientific.com/aspx/free-windows-printer-drivers-download.aspx or CD ?
  
  The problems on your side is some Bartneder formats you can print to Sato M8400RV OK but some other formats you can not print to Sato M8400RV, you need to turn off Sato M8400RV printer and then turn it on and then you can print ??
  
  This sound a little unusual to need to turn printer off(back on) to be able to print label. Can you send us 1)the correct print format and 2) turn printer off then back on format and 3) Printer driver setting(Start-> Setting-> Printer and fax-> Right click on the selected printer and choose “Properties”, On the "About" tab, click on "Version" and "save to file") to asiatech@seagullscientific.com, I will work with you further. If this is very urgent, I would suggest contact printer manufacturer at the same time.
  
  Thanks!

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