Max Printer Count Exceeded
in trying to print on different Printers, I have exceeded the max printer count.
i have 30 days to correct this.
can you please advise me on how to bring the count down and selectively remove the Printers I will not use.
thanx
Pervez
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Hi, Pervez :
Please first check if you purchase enough printer licenses.
1)If you have purchased enough printer license, please reference our white paper http://s3.amazonaws.com/SeagullBarTender/ftp/WhitePapers/WhitePaper_LicensingForBarTendersAutomationEditions_English.pdf
a)SLS’s 30day Printer-Limit-Exceeded Grace Period Overview(page 10)
b)Temporary Access to Twice as Many Printers(page 10)
c)A printer that has been added to the used printers list remains there until it has not been used for 7 days, at which point it is automatically removed(page 6)
2)If you do not purchase enough printer licenses, you can contact your local reseller or our regional offices sales department to purchase enought printer license.
Thanks!0 -
Hi,
I have Bar tender 2016 V8
I have 3 printers installed by IP address.
Unfortunately it been duplicated those printers since those been accessed from different computers.
Now, I can't print from neither of them.
How can I clean the registered printers and start all over?
Thank you
0 -
Hi Edden,
Welcome to the BarTender Community Forums!
We would need to wait for the assigned licenses to return back to the license pool in order to reassign them. BarTender's licensing method is printer-based, when used, its printers get a license assigned to them, these will expire and return to the license pool after a week of inactivity so other printers can pick them up and use them; having said that, depending on your environment and configuration, our Technical Support team might be able to offer you some help with this.
Issues related to BarTender Licensing and Activations such as these will need to go through our regular support channels. If you have a Maintenance & Support agreement active with us, then you can reach us via web-form, chat, or phone. If not, we still have some regular support channels available to you.
In order to access support, go to our Get Support page and enter your Support Number, this will automatically check your support status and provide you with links to your available lines of support. Also, please be sure to have your BarTender Support Number with you ready when you reach us as our technicians will have to check on your license and see what the status is from our side.
Finally, we would also recommend you review our white paper on Printer-Based Licensing.
Let us know how it went!0
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