Print Database On Wps

Legacy Poster

• 28 de julio de 2014 14:39

Hello,

I installed Bartender Enterprise 10.10, but I am not being able to print databases from web printer. 

Last week, the Database Labels did not open when clicking on print preview, but other labels worked properly, opening and printing without any problem.

However, today, the Web Printer is not working at all. It shows the following message: "service is not running"

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  Ian Cummings

  Moderador

  ★ BarTender Hero ★

  • 29 de julio de 2014 14:59

  Difficult to say what might be going on.  Perhaps you could try restarting the web site.

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  Legacy Poster

  ★ BarTender Hero ★

  • 29 de julio de 2014 16:08

  I think

   

  it's bad configuration.

   

  I ask his collaboration with the following information

   

  1.Instructions to configure correctly (IIS)

  2. As I can reinstall WPS

  3. In bartender security center must create a user for WPS?

  4. you permission to print data base?

   

   

  thanks for your help

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  Canguita

  ★ BarTender Hero ★

  • 30 de julio de 2014 11:26

  Hello Fernando,

   

  Can you pleaes provide us which Windows version do you have? And your build number? (You can check it clicking on BarTender "Help" menu > "About" item)

   

  1. Have you read our White Paper about Web Print Server? Here you will find information about how to install IIS:

  Web Print Server

   

  2. Make sure that BarTender is properly registered. In order to register BarTender on your system, you simply need to open a Windows Prompt Command as an Administrator, navigate to the folder of the BarTender suite using the "cd" command in the following folder:

  "C:\Program Files (x86)\Seagull\BarTender Suite\" then enter the following command:

   

  bartend.exe /register

  3.  Indeed the IIS and application pool need to be run under a user account with enough permissions to access and edit all the resources needed by BarTender (local files, network files, printers, system files, registry keys, etc…). Please note that the "Local System Account" does not have enough permissions over these resources.

  4.     Have you checked if you have configured the permission fine in your application pool? For it:

   

  Configuring WPS Application Pool

  In some cases, the web print server application pool may not be started which will prevent WPS from loading properly. You may also need to configure the application pool identity to a domain administrator.

  Setting WPS Application Pool Identity

   

  Setting WPS Application Pool Identity

      Open IIS by: 

          a.    Going to the Start menu

          b.    Open Control Panel

          c.    Open Administrative Tools

          d.    Open Internet Information Services

   

      Select Application Pools on the left side of the IIS window

   

      Select the Web Print Server application pool in the middle of the IIS window

   

      Select the Advanced Settings on the right under Edit Application Pool

   

      Scroll down to Process Model section

   

      Highlight the Identity option

   

      Click the Edit button on the right

   

      Set the Identity to ApplicationPoolIdentity under the Built-In Account drop down list Note: In some instances it is necessary to set the WPS Application Pool Identity to a specific user. This can be              accomplished by following 1 – 7 above then selecting Custom Account, selecting the Set button and specifying the domain\username and password. 

   

  Starting the WPS Application Pool

  
      Open IIS by: 

         a.    Going to the Start menu

         b.    Open Control Panel

         c.    Open Administrative Tools

         d.    Open Internet Information Services

   

      Select Application Pools on the left side of the IIS window

   

      Select the Web Print Server application pool in the middle of the IIS window

   

      Click the Start button on the right hand side under Application Pool Tasks

   

  5.       Finally, if Web Print Server is able to open other labels but not database labels, can you let me know which kind of database are you using? If you are using SQL server, please check that the user account that is running the IIS has enough permission in SQL Server.

   

  Thanks,

   

  Carlos

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