We are gradually converting our labels to BarTender from a competing product that runs on the IBM i. We have an issue with Bartender when both software products are printing to the same printer (Zebra S4M's).
If all of the labels going to a printer are from the competitors product, the horizontal alignment of the labels is correct. If all of the labels going to a printer are from BarTender, the horizontal alignment of the labels is correct. However, once a label prints from "the other" software, all BarTender labels printed subsequently are shifted down by one line. All labels printed by the other software are always aligned correctly, regardless of how many BarTender print jobs are processed through the printer. Once the BarTender labels get off a line, turning the printer off and then back on corrects the BarTender labels, until the next "other label" prints. Turning the printer off and on is not a viable solution because the labels are generated automatically by various processes and no one knows when a BarTender label is going to be generated. I should note that even though the printing is shifted down one line, the physical alignment of the label in the printer is correct.
(Our applications on the IBM i that generate BarTender labels are generating trigger files that we transfer to a folder on the network. Commander picks up the files and processes them.)
Any ideas what is causing this issue and how to resolve it?
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