Need to raise a ticket about activation issue

Hugh Xu

• 8 de abril de 2024 07:51

I've got a Bartender 2019 license, and deactived it from an old computer last week. But when I tried to activate it on the new computer via web browser, it said this product key is actived on another computer and need to be deactivated first.

I know this kind of issue need to use web-form support, but how can I submit the ticket if the support plan is overdue. Here it said activation and license key issues won't require active support plan, but I didn't find any "raise ticket" or "submit" button in the page

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  Xabier Clemente

  Moderador

  ★ BarTender Hero ★

  • 8 de abril de 2024 09:17

  Hello Hugh,

  Thank you for reaching out to us! We understand your concern about activating Bartender 2019 on your new computer. Don't worry, you can still reach out to us for assistance even if you are not on maintenance and support.To submit a ticket regarding activation and license key issues, you can use our web-form support: Simply select the first box titled "Wed-form" on our support page.

  Thank you for your patience, and we look forward to assisting you with your activation concerns.

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