Print Job Aborted. The record set could not be created due to the following: The user name or password is incorrect.
I am using Bartender Integration Builder to detect when a file is placed in a folder and print a specified label.
The detection works fine but I get this error,
Print Job Aborted. The record set could not be created due to the following:
The user name or password is incorrect.
I am not sure what user name and password this is relating to. The windows user has full admin rights to all the files. If I open the label in Bartender Designer there are no issues reading the information from the .btw file.
Any suggestions?
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The user account used when printing from Designer has the credentials of the operator logged onto the PC. The "user" account that prints when using an Integration is the account that runs the BarTender Print Scheduler Service and by default this is the local system account and so you probably need to adjust this to account that sufficient privileges to access any network locations and devices and also access the database
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Hello Jonathan!
Thanks for joining our community!
We recommend you to check the following article, regarding specially the credentials point :)
Troubleshooting Guide: Integrations
The account must have the following properties to run the integration properly:
- be a member of the local administrator's group (required for messaging, accessing temp files, and accessing the file structure unhindered to retrieve labels, etc)
- have domain-level access (to access any networked printers or drives)
- have the group policy allow logon locally (you can't run a service or a task without this)
- does not change its password (you don't want your integration to go down when the password policy kicks in)
Hope this helps.
Regards
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