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An error occurred when sending commands to program

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5 comentarios

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    Peter Thane

    Could you move Licence Server to another computer or ideally a server? 

     

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  • Avatar
    Jakub Šmíd

    Rather not.

    It would be possible, but quite complicated for various reasons. I would rather try to fix current computer, if possible. . 

     

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  • Avatar
    Peter Thane

    You could try removing and reinstalling the full BarTender application on that PC including Licence Server and see what that does. I would suggest you also install R8 on the PC rather than R7 too. When uninstalling you will be asked if you want to deactivate the licence, as you say you have no internet access on that PC I would suggest that you leave it activated otherwise you will need to use a browser on another device to first deactivate and then reactivate it again. 

    When you install BarTender you can configure it to run under a specific user account and I wonder if it is worth trying that when you re-install it. It sounds like the problem is occurring when BarTender Designer is trying to "talk" to Licence Server and maybe it is a rights issue. You could also try adjusting the account that the Licence Server Service is using (default is the Local System account). 

    Not sure if these will help or not, but I would suggest you at least install the latest version first and try that and if it still isn't fixed then send an email direct to your regional BarTender Tech Support team as they may have some better pointers for you.

     

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    Jakub Šmíd

    Thanx for you efforts, unfortunately we were not succesfull. 

    Anyway, maybe we are going to upgrade to BT 2019 Enterprise, because we want to integrate BT with SAP and make some automated printing. So it is possible that we will have to reorganise the whole workflow and hardware etc. 

    Therefore I will leave this issue as it is until we know more about our new workflow. 

     

    Thanx again for your help. 

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    lgao10

    the same issue as you

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